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The operating income of 2019 grew to 5,4 million euros (+22 %). The Covid-19 pandemic has affected several industries, but the exceptional times have also raised the demand for digital services. Nitor’s revenue has continued to grow by 20 % during January–April 2020.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The digital engineering company Nitor continues its organic growth with a 15 % increase to its revenue in 2019, reaching close to 29 million euros. Operating income increased by 22 % to 5,4 million euros compared to the previous year.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor, the company known for its high customer and employee satisfaction, has grown its revenue each year, and its compound annual growth rate (CAGR) has been around 30 % during the past four years. The company is debt-free and has held the highest AAA credit rating for 12 years in a row.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The decidedly low-hierarchy company renewed its leadership during the winter of 2020 when one of its founders and the COO ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Olli Auvinen","nodeType":"text"},{"data":{},"marks":[],"value":" took the reins as the CEO. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Matti Vilmi","nodeType":"text"},{"data":{},"marks":[],"value":", the previous CEO since the founding of the company in 2007, will continue as a Senior Advisor, taking charge of coaching the next generation of Nitor’s leadership.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“We had a successful year in 2019, and our clientele and financial position continued to strengthen. This year looks promising as well, despite the exceptional circumstances. There is a demand for sustainable digital development, now more than ever, as digitalization is accelerating at an increasing pace. Our revenue has continued to grow by 20 % during 2020,” Olli Auvinen says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has expanded its offering during recent years. Along with developing and designing digital services, the demand for data driven operations and analytics, and Lean-Agile transformation consulting services has increased among its clientele. Nitor has responded to customer demand by constantly developing its services and for example, launching a 24-hour DevOps service.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The company develops its operating models on a broader scale too. Nitor was selected as Europe’s third best place to work in 2019, and it now employs more than 200 digital engineers in Finland and Sweden. Nitor’s company culture, which emphasizes transparency and continuous learning, has helped in transitioning to remote working conditions. For example, Nitor has moved its trainings to online environments and arranged webinars in themes such as crisis resilience.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“There’s no way to predict the future, but we can affect the outcome. Even though the Covid-19 pandemic has caused uncertainty, we will continue to act as a trusted and financially stable partner to our clients. We have signed multiple new partnerships this spring and we will continue recruiting new talent along with upcoming projects. Our goal is to keep on working closely with our clients and continue offering the great service we are known for,” Auvinen says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"More information:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Olli Auvinen, CEO, Nitor\nTel. +358 (0)40 509 6248\nOlli. 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With Polaris, the transparency and maintainability of the system status improved significantly while operating costs decreased. Nitor acted as Finnair's strategic partner in the design, realization, implementation, and management of the new system.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Significant savings with a modern system\n","nodeType":"text"},{"data":{},"marks":[],"value":"Polaris is Finnair's new operational flight information system that utilizes and shares flight data-related data within the organization and with external actors. Polaris will gradually replace the previous system that has been in use for years. 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In addition, Finnair's own development team was involved in the implementation phase of the project.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Polaris connects flight information systems\n","nodeType":"text"},{"data":{},"marks":[],"value":"Polaris acts as a hub for various flight information systems. It collects information from several different systems and passes it on in a consistent format. In air traffic, there are numerous systems like these. For example, flight schedules and estimates and actualities related to their operation are information that is widely utilized in various services. 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I am proud that we succeeded in getting such a comprehensive system for our customers to use in a relatively short period of time. 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In the new system, the transparency and maintainability of the status improved considerably, and Finnair was able to take responsibility for further development and maintenance. Polaris is built with a present-day mindset in the Amazon Web Services cloud utilizing Serverless and Managed Services. The infrastructure is maintained by AWS. Thanks to the solution, costs also decreased, as they are incurred according to use.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Verifying the suitability of the architecture at the beginning\n","nodeType":"text"},{"data":{},"marks":[],"value":"In the implementation of the Proof of Concept phase, preliminary technology choices were made, and the suitability of the chosen architecture was ensured. The choices were backtracked during the project by, for example, introducing the correct RDS database (Aurora RDS, PostgreSQL, jsonb, GIN indexing) instead of the DynamoDB document database.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"With the help of the versioning database, the effects of each change can be monitored\n","nodeType":"text"},{"data":{},"marks":[],"value":"It was decided to implement the system in such a way that the operation of the whole is not affected by a single problem in any of the execution steps. This led to the separation of the logical execution steps implemented on Lambda through SQS queues, which are read by Lambda functions specializing in processing each message. The state of the system was implemented in a versioning database that allows the effects of each individual change to be seen later.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Only relevant updates are conveyed to each recipient\n","nodeType":"text"},{"data":{},"marks":[],"value":"To control Polaris' event-based interface, a publish/subscribe model corresponding to the principles of Apache's Kafka system was implemented, in which the status of each recipient is maintained separately in a database. The implementation was done using Lambda functions, so the entity was nicknamed Lafka. 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The concept was validated, and the solution was modified based on the findings. Together, Finnair and Nitor decided that the old system and Polaris would initially run in parallel. As data-utilizing systems were transferred to Polaris one at a time, we learned more about the needs of the interconnected systems. ","marks":[],"data":{}}],"data":{}}]},"text2":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Implementation coordination included in the project ensured smooth implementation\n","nodeType":"text"},{"data":{},"marks":[],"value":"The implementation of the new system is a challenge in all large-scale migration projects. In connection with the implementation of Polaris, it was decided to build a harmonized interface for all of the systems using flight data. Creating a common domain model for the entire organization would reduce the system maintenance burden in the future. For the change to take place, all the connected systems had to be adapted to the Polaris interface. Implementation coordination was a significant part of the project.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"AWyFcHFXxBipU40HcqqIf","type":"Entry","createdAt":"2020-12-17T09:52:13.913Z","updatedAt":"2020-12-17T09:52:13.913Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"imageBlock"}},"locale":"en-US"},"fields":{"name":"Finnair cargo loading","image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"77ryDjnEaSF4Ty7FOZS4J0","type":"Asset","createdAt":"2020-12-17T09:51:54.919Z","updatedAt":"2020-12-17T10:11:30.595Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"finnair cargo7987","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/77ryDjnEaSF4Ty7FOZS4J0/99baa72632549392bc57a3c4962e260e/finnair_cargo7987.jpg","details":{"size":3970322,"image":{"width":3200,"height":2133}},"fileName":"finnair cargo7987.jpg","contentType":"image/jpeg"}}}}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"1usIinGcerlzJ0LcvJzHWL","type":"Entry","createdAt":"2020-12-17T09:10:56.891Z","updatedAt":"2020-12-17T09:10:56.891Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"twoColumnTextBlock"}},"locale":"en-US"},"fields":{"name":"Finnair Polaris quote 2","text1":{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The project has been done iteratively and by learning along the way. Together, we decided that the old system and Polaris would initially run in parallel. As data-utilizing systems were transferred to Polaris one at a time, we learned more about the needs of the interconnected systems and the technology used.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"blockquote"},{"data":{},"content":[{"data":{},"marks":[],"value":" ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Toni Tapper","nodeType":"text"},{"data":{},"marks":[],"value":", Senior Solution Architect, Polaris","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"3woXO3uSGGQdXwC98h77Uy","type":"Entry","createdAt":"2020-12-17T09:19:37.729Z","updatedAt":"2020-12-17T09:19:37.729Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"twoColumnTextBlock"}},"locale":"en-US"},"fields":{"name":"Finnair Polaris team","title":"The agile team behind Polaris","text1":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Trust enabled successful cooperation\n","nodeType":"text"},{"data":{},"marks":[],"value":"Nitor was chosen as Finnair's partner in the Polaris project due to the trust built through long-term cooperation. The digital engineering company’s cloud service expertise and long-term architectural consulting relationship made it possible to lead an extensive and critical system replacement project.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text2":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Project team consisted of people from both Nitor and Finnair\n","nodeType":"text"},{"data":{},"marks":[],"value":"Polaris was implemented together with Finnair by Nitor's agile development team, which has had production and maintenance responsibility for the solution. In addition, Nitor provided the system with a comprehensive 24/7 support and maintenance service, alarm automation, and telephone emergency services. To ensure smooth operation, Finnair's project team included a project manager, product owner, IT architect and developers. In addition, the project stakeholders included numerous experts from different source and target systems.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"PzG2RKepIhkzc17B0GLiC","type":"Entry","createdAt":"2020-08-18T13:58:47.782Z","updatedAt":"2020-12-17T20:24:54.593Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"cta"}},"locale":"en-US"},"fields":{"name":"Sales CTA JuhaL","title":"Identify new opportunities with sustainable digital development","paragraph":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We digital engineers are here to meet your challenges. Let's harness the potential of your business together. ","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"46lr8lRyhwOUnctupNk6B","type":"Asset","createdAt":"2020-12-17T13:59:59.062Z","updatedAt":"2020-12-17T13:59:59.062Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Juha Larjomaa on blue background","description":"1:1","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/46lr8lRyhwOUnctupNk6B/21fe782470a66b5883c99a9d838f3b7d/Juha_Larjomaa_1_1.png","details":{"size":2029638,"image":{"width":1725,"height":1725}},"fileName":"Juha Larjomaa 1_1.png","contentType":"image/png"}}},"actions":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"1781g7lTiumVfkhHK0iuzw","type":"Entry","createdAt":"2020-07-28T12:46:05.095Z","updatedAt":"2020-12-12T14:29:13.311Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"button"}},"locale":"en-US"},"fields":{"name":"Mail to Sales button","text":"Get in touch","externalUrl":"mailto:sales@nitor.com"}}],"alignment":"left"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"4esfj652XcF10OlqU6uT3t","type":"Entry","createdAt":"2020-12-17T10:19:05.174Z","updatedAt":"2020-12-17T10:19:52.466Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"highlight"}},"locale":"en-US"},"fields":{"name":"Finnair related articles","title":"More from us and Finnair","articles":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"42YMVYO76Jx4qNct4V86V1","type":"Entry","createdAt":"2020-11-27T17:30:46.555Z","updatedAt":"2020-12-09T08:54:30.831Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en","fi"],"title":"Providing Business Value with Data Science at Finnair: The Five-Step Model","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"VYijgbOjloAoQfD3OWxgL","type":"Asset","createdAt":"2020-11-27T15:39:00.761Z","updatedAt":"2020-11-27T16:26:38.909Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"FIN_Airbus_A330_high_Resolution_jpg_79.jpg","description":"Photo: Finnair, 3D Aviation / Ole Wind Andersen","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/VYijgbOjloAoQfD3OWxgL/db6912fc523018fbebccb72a8531f55d/FIN_Airbus_A330_high_Resolution_jpg_79.jpg","details":{"size":926226,"image":{"width":1985,"height":1197}},"fileName":"FIN Airbus A330 high Resolution jpg_79.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We had the opportunity of improving Finnair's Operational Analytics efforts with Data Science. In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. For instance, with Finnair, the iterative development led into leaving out some irrelevant features in the user interfaces of the applications while at the same time including other features that were initially not seen important. End users also spotted several exceptional cases that were not handled correctly by the initial models, which led to improving them further.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Evolution into a “Production-Ready” Application","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the application was iterated on and validated through initial feedback, it started to be ready for wider adoption. By following good software design practices from the beginning, transitioning from the MVP into a production application was seamless. To achieve this, some key points we followed were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Portability: in Python, for example, using virtual environments or containers ensures that the code works when deployed in different environments (e.g. moving from development to staging).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Maintainability: writing modular code makes it easy to make modifications and switch out dependencies when required; following best practices of software version control helps keep track of changes and is useful in debugging.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Performance: in data-intensive applications, designing code to be performant from the start helps keep the development feedback loop fast. In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. Luckily, Data Science-oriented software libraries like Pandas are written with performance in mind, so it's often enough to follow best practices.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Customer's needs: it is important to select tools that the customer is invested in; common reporting tools for results, and programming languages that are commonly used in the organization (e.g., with Finnair, it was deemed better to transition to a reporting tool widely used in the organization for presenting results instead of the initial custom tools developed).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Monitoring and security have to be considered thoroughly.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our project, we were in the \"production ready\" stage in about five months, which is when it was introduced to a larger group of users. At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. Thus, we introduced some custom forms for collecting and storing feedback, which significantly improved the feedback loop.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. A Suite of Further Applications","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"At this point, we had a mathematical model of the core business. While still being iteratively developed, it was mature enough to yield more accurate insight than previous solutions. Having selected the initial problem carefully, we knew that the core model created opportunities for a suite of other tools and optimization processes to further improve the efficiency of business operations. Thus, together with Finnair, we planned several new MVPs that would build on this model. There were two motivations for moving forward with multiple applications: on the one hand, we wanted to quickly create more value where it was possible; and on the other hand, we wanted to lay out clarified directions for Finnair’s operational analytics by exploring the application space and validating our ideas.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The suite of applications developed was adopted to daily operational use smoothly, which was supported by training sessions for the end users as well as an on-going gathering of feedback. Sharing information about the tools for the organization and quickly incorporating improvement suggestions to the models enabled the inclusion of key people in the development efforts and fast extraction of value from the tools. This resulted in increased customer satisfaction as well as significant cost savings at Finnair. In conclusion, the five-step data science process described in this blog post has proven to be a valuable guideline as Finnair’s operational analytics area continues to evolve.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"authors":[],"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2dQLj8osKori0q3pY8NTmn","type":"Entry","createdAt":"2020-10-28T20:52:06.201Z","updatedAt":"2020-10-28T20:52:06.202Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Analytics","slug":"analytics"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"iY71G8CapJD5T1JhAK1hR","type":"Entry","createdAt":"2020-06-29T11:43:59.640Z","updatedAt":"2020-06-29T11:43:59.640Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Business","slug":"business"}}],"slug":"providing-business-value-data-science-finnair-five-step-model","publishDate":"2020-11-23","showRelatedArticles":true}}]}}]}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"7pww2aVvO7xBewmRVYziqm","type":"Entry","createdAt":"2020-12-12T13:57:15.918Z","updatedAt":"2020-12-17T14:02:17.427Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"successStory"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"Kesko’s grocery store customer feedback is now all smiles","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6Cq4k8zAPC1lDZokR6fXTM","type":"Asset","createdAt":"2020-08-12T08:31:15.931Z","updatedAt":"2020-09-30T10:27:46.870Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"locale":"en-US"},"fields":{"title":"Kesko-Hymy","description":"Person using Kesko Hymy app on mobile","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/6Cq4k8zAPC1lDZokR6fXTM/b6bb56a8536c4fc1b44155389cdcc74a/hero.png","details":{"size":1258710,"image":{"width":1422,"height":664}},"fileName":"hero.png","contentType":"image/png"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Kesko lacked a quick and easy tool for collecting and processing customer feedback. It was hoped that users could use only one channel and that the tool would facilitate communication between different stakeholders.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Strategic tool","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Listening to customers is a part of Kesko’s business strategy, and customer feedback is essential for customer experience development. Hymy is Kesko’s internal communications software that collects written customer feedback and other wishes from various channels. Hymy makes processing customer messages swift and easy as messages are directed to the right place and the right person in real-time. This allows K-retailers to tailor their store for their customers and serve them even better.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Fluent dialogue","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"With fluent dialogue, everyone benefits: Hymy provides Kesko’s grocery store personnel and K-retailers with the resources to quickly respond to feedback, create an active dialogue with customers and utilise all collected information in systematic process development. According to the store’s staff, the best thing about Hymy is the ability to respond to messages directly, at any time and anywhere. They also use this information to make their store even more attractive and customer-oriented. 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The system allows users in different organizations to apply for and authorize access to different materials. The solution is implemented in an agile way in Clojure and published as open source. Nitor has been CSC's framework contract supplier since 2017 and won the tender for the further development of the REMS system also for the years 2020–2022.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The IT Center for Science, or CSC, is a Finnish center of expertise in information technology owned by the Finnish state and higher education institutions. CSC provides internationally high-quality ICT expert services and is known, for example, for its computing services and ","nodeType":"text"},{"data":{"uri":"https://yle.fi/uutiset/3-10818421"},"content":[{"data":{},"marks":[],"value":"supercomputers","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Together with CSC, Nitor is renewing the center's REMS system utilized by, for example, Findata and THL Biobank.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"What is the REMS system used by researchers?","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"REMS or Resource Entitlement Management System has been implemented as part of the international ","nodeType":"text"},{"data":{"uri":"http://www.elixir-finland.org/elixir/"},"content":[{"data":{},"marks":[],"value":"ELIXIR","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" project, which brings together data and tools from the life and health sciences across Europe. The aim of the project is to create a research infrastructure that will make it easier for researchers to find and analyze data and share their knowledge, implementing best practices in the field. REMS provides researchers from different organizations access to data and materials, and the application process can be handled entirely within the service.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Built in the Clojure programming language, ","nodeType":"text"},{"data":{"uri":"https://github.com/CSCfi/rems/"},"content":[{"data":{},"marks":[],"value":"REMS is an open source product","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" with CSC and Nitor as the main implementers. From the beginning, two of Nitor’s experienced software architects, ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Markku Rontu","nodeType":"text"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Joel Kaasinen","nodeType":"text"},{"data":{},"marks":[],"value":", have been involved in the project. Clojure and open source mean a lot for both of them.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“I think it’s important for public systems to be open source. It's also great to get to show an example of an extensive system made with Clojure as well as to help others by developing open source components. Unlike many other modern languages, Clojure was originally built for heavy production use and is well suited for programming a system like this,” says Markku.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"REMS includes an interface through which the license application circulates from the applicant to the owner of the material or their representative for approval. In addition, it provides an extensive interface that shares information on applications and licenses granted and acts as an integration point with other licensing or processing systems. REMS can be flexibly applied to meet the needs of the organization using it. The system is utilized, for example, by the data permit authority Findata and the biobank of the Finnish Institute for Health and Welfare (THL).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The solution implemented with an agile team adapts to the needs of different users","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Passionate Clojure experts from CSC and Nitor worked together to build a system that adapts to the needs of different user organizations. The suitability of the new system was validated with a proof-of-concept implementation, on top of which new features have been built piece by piece according to the needs of user organizations. REMS was first adopted by the ","nodeType":"text"},{"data":{"uri":"https://www.kielipankki.fi/"},"content":[{"data":{},"marks":[],"value":"Language Bank of Finland","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" where the system has been in production since 2018.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“New user organizations always bring new needs to the system, which can be a big challenge. Our project has gone through a few extensive rewrites, such as a significant simplification of the processing model. However, pure functional code, good coverage of automatic tests and the expressive power of the Clojure programming language have kept the code mass under control,” says Markku.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has been the supplier of the REMS system since 2017 and won the tender for the further development of the system also for the years 2020–2022. The remote work recommendation, which began in spring 2020, did not slow down the agile team.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“The success of a project is almost always the result of effective teamwork. For example, we've been working remotely with CSC developers since the beginning. Remote work is well suited for an open source project and our experience has, of course, facilitated the overall transition to the new normal. In addition, good product management is needed for the overall management and especially to adapt to new needs, and for this thanks go to the CSC product owners. Continuous learning is also essential; coincidentally, our technology selection was also inspired by the product owner who originally attended the Clojure programming course held by Joel!","nodeType":"text"},{"data":{},"marks":[],"value":",” says Markku.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5F8fHrCXlNSv6hSxYjD48V","type":"Entry","createdAt":"2020-06-29T11:43:04.392Z","updatedAt":"2020-06-29T11:43:04.392Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Technology","slug":"technology"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"rems-system-developed-it-center-science-and-nitor-helps-researchers-their-work","publishDate":"2020-08-20","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"42YMVYO76Jx4qNct4V86V1","type":"Entry","createdAt":"2020-11-27T17:30:46.555Z","updatedAt":"2020-12-09T08:54:30.831Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en","fi"],"title":"Providing Business Value with Data Science at Finnair: The Five-Step Model","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"VYijgbOjloAoQfD3OWxgL","type":"Asset","createdAt":"2020-11-27T15:39:00.761Z","updatedAt":"2020-11-27T16:26:38.909Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"FIN_Airbus_A330_high_Resolution_jpg_79.jpg","description":"Photo: Finnair, 3D Aviation / Ole Wind Andersen","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/VYijgbOjloAoQfD3OWxgL/db6912fc523018fbebccb72a8531f55d/FIN_Airbus_A330_high_Resolution_jpg_79.jpg","details":{"size":926226,"image":{"width":1985,"height":1197}},"fileName":"FIN Airbus A330 high Resolution jpg_79.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We had the opportunity of improving Finnair's Operational Analytics efforts with Data Science. In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. For instance, with Finnair, the iterative development led into leaving out some irrelevant features in the user interfaces of the applications while at the same time including other features that were initially not seen important. End users also spotted several exceptional cases that were not handled correctly by the initial models, which led to improving them further.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Evolution into a “Production-Ready” Application","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the application was iterated on and validated through initial feedback, it started to be ready for wider adoption. By following good software design practices from the beginning, transitioning from the MVP into a production application was seamless. To achieve this, some key points we followed were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Portability: in Python, for example, using virtual environments or containers ensures that the code works when deployed in different environments (e.g. moving from development to staging).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Maintainability: writing modular code makes it easy to make modifications and switch out dependencies when required; following best practices of software version control helps keep track of changes and is useful in debugging.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Performance: in data-intensive applications, designing code to be performant from the start helps keep the development feedback loop fast. In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. Luckily, Data Science-oriented software libraries like Pandas are written with performance in mind, so it's often enough to follow best practices.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Customer's needs: it is important to select tools that the customer is invested in; common reporting tools for results, and programming languages that are commonly used in the organization (e.g., with Finnair, it was deemed better to transition to a reporting tool widely used in the organization for presenting results instead of the initial custom tools developed).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Monitoring and security have to be considered thoroughly.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our project, we were in the \"production ready\" stage in about five months, which is when it was introduced to a larger group of users. At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. Thus, we introduced some custom forms for collecting and storing feedback, which significantly improved the feedback loop.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. A Suite of Further Applications","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"At this point, we had a mathematical model of the core business. While still being iteratively developed, it was mature enough to yield more accurate insight than previous solutions. Having selected the initial problem carefully, we knew that the core model created opportunities for a suite of other tools and optimization processes to further improve the efficiency of business operations. Thus, together with Finnair, we planned several new MVPs that would build on this model. There were two motivations for moving forward with multiple applications: on the one hand, we wanted to quickly create more value where it was possible; and on the other hand, we wanted to lay out clarified directions for Finnair’s operational analytics by exploring the application space and validating our ideas.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The suite of applications developed was adopted to daily operational use smoothly, which was supported by training sessions for the end users as well as an on-going gathering of feedback. Sharing information about the tools for the organization and quickly incorporating improvement suggestions to the models enabled the inclusion of key people in the development efforts and fast extraction of value from the tools. This resulted in increased customer satisfaction as well as significant cost savings at Finnair. In conclusion, the five-step data science process described in this blog post has proven to be a valuable guideline as Finnair’s operational analytics area continues to evolve.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"authors":[],"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2dQLj8osKori0q3pY8NTmn","type":"Entry","createdAt":"2020-10-28T20:52:06.201Z","updatedAt":"2020-10-28T20:52:06.202Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Analytics","slug":"analytics"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"iY71G8CapJD5T1JhAK1hR","type":"Entry","createdAt":"2020-06-29T11:43:59.640Z","updatedAt":"2020-06-29T11:43:59.640Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Business","slug":"business"}}],"slug":"providing-business-value-data-science-finnair-five-step-model","publishDate":"2020-11-23","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"AQGwiAE4IokbqbG6bzXjG","type":"Entry","createdAt":"2020-12-09T10:07:08.678Z","updatedAt":"2020-12-17T15:48:26.319Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"Nitor develops the student information system Sisu","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"HpC6xwP5n3wleW5QrSqtP1","type":"Asset","createdAt":"2020-11-27T17:03:45.722Z","updatedAt":"2020-12-09T10:04:34.291Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"A picture of a brick wall","description":"Sisu","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/HpC6xwP5n3wleW5QrSqtP1/7dc2a6a8afde3f7daa30b3fef2a811d6/jaakko-kemppainen-EPG6z0iNG5M-unsplash.jpg","details":{"size":503341,"image":{"width":2000,"height":1125}},"fileName":"jaakko-kemppainen-EPG6z0iNG5M-unsplash.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Sisu is a student information system catering to the needs of the teachers, the students, and the personnel. 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Completing the questionnaire will take less than 10 minutes of your time!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Please, also leave your contact information if you want to participate in a raffle with the prize of a new ","nodeType":"text"},{"data":{"uri":"https://hovding.com/hovding3/"},"content":[{"data":{},"marks":[],"value":"Hövding Airbag 3.0","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"uri":"https://elomake.helsinki.fi/lomakkeet/105617/lomake.html"},"content":[{"data":{},"marks":[],"value":"Take the survey","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Thank you in advance for your time!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Petri Kettunen","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Tommi Mikkonen","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Tomi Männistö","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":" (University of Helsinki, Department of Computer Science)\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Tomas Gustavsson","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":" (Karlstad University)\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Maarit Laanti","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Andreas Tjernsten","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Erik Fallenius","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Mari Asunmaa","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":" (Nitor)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Image: Tuomas Uusheimo / University of Helsinki","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"agile-ability-react-changing-facts-take-part-nordic-agile-survey","publishDate":"2020-10-12","showRelatedArticles":true}}]}}]}}}},"alignment":"right","animationType":"agile"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"1Ssigk2y0KfzJeDYpbZqDu","type":"Entry","createdAt":"2020-10-28T20:53:26.422Z","updatedAt":"2020-12-16T17:51:02.258Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":9,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"featureBlock"}},"locale":"en-US"},"fields":{"name":"Analytics feature","tag":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2dQLj8osKori0q3pY8NTmn","type":"Entry","createdAt":"2020-10-28T20:52:06.201Z","updatedAt":"2020-10-28T20:52:06.202Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Analytics","slug":"analytics"}},"title":"Data that works for you","paragraph":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Make data science part of your daily business. 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For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. 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In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. 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The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. 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In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. Luckily, Data Science-oriented software libraries like Pandas are written with performance in mind, so it's often enough to follow best practices.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Customer's needs: it is important to select tools that the customer is invested in; common reporting tools for results, and programming languages that are commonly used in the organization (e.g., with Finnair, it was deemed better to transition to a reporting tool widely used in the organization for presenting results instead of the initial custom tools developed).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Monitoring and security have to be considered thoroughly.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our project, we were in the \"production ready\" stage in about five months, which is when it was introduced to a larger group of users. At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. 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There were two motivations for moving forward with multiple applications: on the one hand, we wanted to quickly create more value where it was possible; and on the other hand, we wanted to lay out clarified directions for Finnair’s operational analytics by exploring the application space and validating our ideas.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The suite of applications developed was adopted to daily operational use smoothly, which was supported by training sessions for the end users as well as an on-going gathering of feedback. Sharing information about the tools for the organization and quickly incorporating improvement suggestions to the models enabled the inclusion of key people in the development efforts and fast extraction of value from the tools. This resulted in increased customer satisfaction as well as significant cost savings at Finnair. 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In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. For instance, with Finnair, the iterative development led into leaving out some irrelevant features in the user interfaces of the applications while at the same time including other features that were initially not seen important. End users also spotted several exceptional cases that were not handled correctly by the initial models, which led to improving them further.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Evolution into a “Production-Ready” Application","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the application was iterated on and validated through initial feedback, it started to be ready for wider adoption. By following good software design practices from the beginning, transitioning from the MVP into a production application was seamless. To achieve this, some key points we followed were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Portability: in Python, for example, using virtual environments or containers ensures that the code works when deployed in different environments (e.g. moving from development to staging).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Maintainability: writing modular code makes it easy to make modifications and switch out dependencies when required; following best practices of software version control helps keep track of changes and is useful in debugging.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Performance: in data-intensive applications, designing code to be performant from the start helps keep the development feedback loop fast. In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. Luckily, Data Science-oriented software libraries like Pandas are written with performance in mind, so it's often enough to follow best practices.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Customer's needs: it is important to select tools that the customer is invested in; common reporting tools for results, and programming languages that are commonly used in the organization (e.g., with Finnair, it was deemed better to transition to a reporting tool widely used in the organization for presenting results instead of the initial custom tools developed).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Monitoring and security have to be considered thoroughly.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our project, we were in the \"production ready\" stage in about five months, which is when it was introduced to a larger group of users. At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. Thus, we introduced some custom forms for collecting and storing feedback, which significantly improved the feedback loop.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. A Suite of Further Applications","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"At this point, we had a mathematical model of the core business. While still being iteratively developed, it was mature enough to yield more accurate insight than previous solutions. Having selected the initial problem carefully, we knew that the core model created opportunities for a suite of other tools and optimization processes to further improve the efficiency of business operations. Thus, together with Finnair, we planned several new MVPs that would build on this model. There were two motivations for moving forward with multiple applications: on the one hand, we wanted to quickly create more value where it was possible; and on the other hand, we wanted to lay out clarified directions for Finnair’s operational analytics by exploring the application space and validating our ideas.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The suite of applications developed was adopted to daily operational use smoothly, which was supported by training sessions for the end users as well as an on-going gathering of feedback. Sharing information about the tools for the organization and quickly incorporating improvement suggestions to the models enabled the inclusion of key people in the development efforts and fast extraction of value from the tools. This resulted in increased customer satisfaction as well as significant cost savings at Finnair. 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For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. For instance, with Finnair, the iterative development led into leaving out some irrelevant features in the user interfaces of the applications while at the same time including other features that were initially not seen important. End users also spotted several exceptional cases that were not handled correctly by the initial models, which led to improving them further.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Evolution into a “Production-Ready” Application","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the application was iterated on and validated through initial feedback, it started to be ready for wider adoption. By following good software design practices from the beginning, transitioning from the MVP into a production application was seamless. To achieve this, some key points we followed were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Portability: in Python, for example, using virtual environments or containers ensures that the code works when deployed in different environments (e.g. moving from development to staging).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Maintainability: writing modular code makes it easy to make modifications and switch out dependencies when required; following best practices of software version control helps keep track of changes and is useful in debugging.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Performance: in data-intensive applications, designing code to be performant from the start helps keep the development feedback loop fast. In near-real-time applications like ours, it is also crucial to ensure that adding complexity to models doesn't degrade performance significantly. Luckily, Data Science-oriented software libraries like Pandas are written with performance in mind, so it's often enough to follow best practices.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Customer's needs: it is important to select tools that the customer is invested in; common reporting tools for results, and programming languages that are commonly used in the organization (e.g., with Finnair, it was deemed better to transition to a reporting tool widely used in the organization for presenting results instead of the initial custom tools developed).","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Monitoring and security have to be considered thoroughly.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our project, we were in the \"production ready\" stage in about five months, which is when it was introduced to a larger group of users. At this stage, we dropped the custom dashboard built in the MVP, and delivered results in Finnair's internal Business Intelligence environment; this had two main benefits:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"it was already familiar to the users, so adoption was frictionless, and ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"managing user access became trivial. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"ordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"All in all, the transition to a wider user base was surprisingly smooth, although the amount of feedback naturally increased remarkably. Thus, we introduced some custom forms for collecting and storing feedback, which significantly improved the feedback loop.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"5. A Suite of Further Applications","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"At this point, we had a mathematical model of the core business. While still being iteratively developed, it was mature enough to yield more accurate insight than previous solutions. Having selected the initial problem carefully, we knew that the core model created opportunities for a suite of other tools and optimization processes to further improve the efficiency of business operations. Thus, together with Finnair, we planned several new MVPs that would build on this model. There were two motivations for moving forward with multiple applications: on the one hand, we wanted to quickly create more value where it was possible; and on the other hand, we wanted to lay out clarified directions for Finnair’s operational analytics by exploring the application space and validating our ideas.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The suite of applications developed was adopted to daily operational use smoothly, which was supported by training sessions for the end users as well as an on-going gathering of feedback. Sharing information about the tools for the organization and quickly incorporating improvement suggestions to the models enabled the inclusion of key people in the development efforts and fast extraction of value from the tools. This resulted in increased customer satisfaction as well as significant cost savings at Finnair. In conclusion, the five-step data science process described in this blog post has proven to be a valuable guideline as Finnair’s operational analytics area continues to evolve.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"authors":[],"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2dQLj8osKori0q3pY8NTmn","type":"Entry","createdAt":"2020-10-28T20:52:06.201Z","updatedAt":"2020-10-28T20:52:06.202Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Analytics","slug":"analytics"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"iY71G8CapJD5T1JhAK1hR","type":"Entry","createdAt":"2020-06-29T11:43:59.640Z","updatedAt":"2020-06-29T11:43:59.640Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Business","slug":"business"}}],"slug":"providing-business-value-data-science-finnair-five-step-model","publishDate":"2020-11-23","showRelatedArticles":true}}]}}]}}}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"3faMB9QE3mb8EuAuj28xF8","type":"Entry","createdAt":"2020-11-10T10:52:28.927Z","updatedAt":"2020-12-15T19:03:04.440Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"namedReference"}},"locale":"en-US"},"fields":{"name":"Turn change into opportunity with an adaptive strategy","entry":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5aTtoeg1PZl3ba2GC3rYfB","type":"Entry","createdAt":"2020-09-30T15:25:02.568Z","updatedAt":"2020-12-17T20:36:36.597Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"page"}},"locale":"en-US"},"fields":{"id":"advisory","title":"Strategy","slug":"strategy","blocks":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2t9l76tVQTxjZ8nYtvuAjc","type":"Entry","createdAt":"2020-09-30T11:43:42.842Z","updatedAt":"2020-12-15T19:32:52.940Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"hero"}},"locale":"en-US"},"fields":{"name":"Strategy Hero","title":"Towards sustainable digital development","additionalTitle":"Strategy","paragraph":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Turn change into opportunity with an adaptive strategy. 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Understanding value has become paramount for organizations providing direct Value to consumers (Business to Consumer products & services). The phrase “customer is king” has never been more true digitalization has driven personalization, which makes it more important than ever to appeal to individual Customers of your business. 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Also, over the last ten years, there’s been a lot of development in the Design community when it comes to methods, tools & practices to better understand and empathize with the Customer. But how to apply those in a SAFe context?","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"In the Big Picture, the Customer has moved from the Solution level into Essential to emphasize that the Customer isn’t optional. 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For those of you who are working as Designers; you will not be surprised by the tools and practices themselves. In fact, some might even feel a little outdated. Remember that nothing enters the framework without it being proven somewhere, so you won’t find very novel approaches in it if you work at the forefront of Design. However, for most companies, this provides a good guidance.\n","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"These are some of the tools and practices introduced as part of ","marks":[],"data":{}},{"nodeType":"text","value":"Design Thinking:","marks":[{"type":"italic"}],"data":{}}],"data":{}},{"nodeType":"ordered-list","content":[{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"The Double-Diamond design process model where one uses divergent and convergent thinking first to understand the problem to be solved and then to come up with a viable, feasible, and desirable solution to be implemented.","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Use of ","marks":[],"data":{}},{"nodeType":"text","value":"Empathy Maps","marks":[{"type":"italic"}],"data":{}},{"nodeType":"text","value":" to helps teams develop a deepened, shared understanding of their Customer.","marks":[],"data":{}}],"data":{}}],"data":{}},{"nodeType":"list-item","content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Customer Journey Maps","marks":[{"type":"italic"}],"data":{}},{"nodeType":"text","value":" to visualize the steps a Customer goes through to achieve a goal, including emotions the Customer might have, touchpoints with the Enterprise and Systems & People involved in serving the Customer during the journey. 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Taking slices of Features and combining them into a release might have a bigger impact than releasing individual Features.","marks":[],"data":{}}],"data":{}}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-2","content":[{"nodeType":"text","value":"The 10th principle – Organize around Value","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"SAFe 5.0 adds a 10th principle, which really has been there all along – ","marks":[],"data":{}},{"nodeType":"hyperlink","content":[{"nodeType":"text","value":"Organize Around Value","marks":[{"type":"italic"}],"data":{}}],"data":{"uri":"https://v5preview.scaledagileframework.com/organize-around-value/"}},{"nodeType":"text","value":". It just hasn’t been clear to everyone since up until now it has only been implicit. The Customers decide what is valuable to them, so in order to be a successful Business, focus has to be on maximizing Value while minimizing the effort to provide it. Organizations also need to have the ability to reorganize around the changed value flow when customer or market conditions change. Continuously. Relentlessly.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"In the third and final article, we highlight some of the more subtle but important changes to SAFe and make an overall conclusion about the upcoming release. 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Answer the questions and see your future colleagues.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2fXDcHP3bh6qVJ8bqSsSM1","type":"Asset","createdAt":"2020-12-12T14:49:30.856Z","updatedAt":"2020-12-12T14:49:30.856Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Esko Valtaoja is searching for engineer's digital intelligence","description":"SEDI, S.E.D.I.","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/2fXDcHP3bh6qVJ8bqSsSM1/e97ee0d1059e4ce4c1474cd8a2b89df9/Esko_jumala_2.jpg","details":{"size":522546,"image":{"width":1920,"height":1080}},"fileName":"Esko jumala 2.jpg","contentType":"image/jpeg"}}},"action":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6uWXpkc0hnJtwsggVvqt2F","type":"Entry","createdAt":"2020-12-12T14:46:26.981Z","updatedAt":"2020-12-12T14:46:26.981Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"button"}},"locale":"en-US"},"fields":{"name":"S.E.D.I.","text":"Start the quiz","externalUrl":"https://sedi.nitor.com"}},"alignment":"left"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"UoHGMWywL2qRncKnrhlK1","type":"Entry","createdAt":"2020-09-29T14:27:02.586Z","updatedAt":"2020-12-17T22:52:54.167Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"cta"}},"locale":"en-US"},"fields":{"name":"Jobs CTA","title":"Do you have more questions? ","paragraph":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Send us a message and our People ops specialist Janne Järvinen will answer any questions you might have. We’re genuinely interested in you and your skill sets. We want you to get to know Nitor - and ultimately find your place with us.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"image":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"1WvfXwcqpRImAVXWlYhXYc","type":"Asset","createdAt":"2020-09-29T11:12:12.093Z","updatedAt":"2020-12-17T17:08:02.096Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"locale":"en-US"},"fields":{"title":"People","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/1WvfXwcqpRImAVXWlYhXYc/833e656ade9a7a93ac57a6c74eb4b015/Janne-J__rvinen_1_1.png","details":{"size":1599643,"image":{"width":1725,"height":1725}},"fileName":"Janne-Järvinen 1_1.png","contentType":"image/png"}}},"actions":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"7pR0BNgu3LRXCB3xd39fz4","type":"Entry","createdAt":"2020-12-12T14:57:10.681Z","updatedAt":"2020-12-12T14:57:10.681Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"button"}},"locale":"en-US"},"fields":{"name":"Mail to Jobs","text":"Contact us","externalUrl":"mailto:jobs@nitor.com"}}],"alignment":"right"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6J1PnLEWmD6Wl5seUtPeoc","type":"Entry","createdAt":"2020-08-18T13:21:47.463Z","updatedAt":"2020-12-17T20:51:06.031Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":15,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"highlight"}},"locale":"en-US"},"fields":{"name":"People Blogs highlight","title":"Our people","articles":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"wxppuvI1eHtlbDQggPmyc3","type":"Entry","createdAt":"2020-12-08T14:12:54.736Z","updatedAt":"2020-12-08T14:12:54.736Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"Abba sets the mood while Nitor gets selected as one of the best places to work in Europe","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"DbeIeIBYgKJ99pR8YHjFz6","type":"Asset","createdAt":"2020-11-27T17:00:55.024Z","updatedAt":"2020-11-27T17:00:55.024Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor-GPTW-2019-5.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/DbeIeIBYgKJ99pR8YHjFz6/5999b06b206d320efdb89a49f9c3636c/Nitor-GPTW-2019-5.jpg","details":{"size":199878,"image":{"width":1152,"height":648}},"fileName":"Nitor-GPTW-2019-5.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Digital engineering company Nitor is one of the best places to work in Europe. The results of European-wide Great Place To Work study were released in an awards gala held in the home of Nobel banquet, Stockholm City Hall. Nitor took the third place in its category being also the most highly ranked Finnish company. This year, a record amount of Finnish companies participated in the study.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor received its award in an extravagant, Eurovision-like gala with an excellent liveband playing Swedish pop classics. The Digital Engineering company took part in the Great Place to Work’s study for the fifth time, and they were chosen as the best workplace in Finland for two years in a row between 2018-2019. The company founded in 2007 is dedicated to driving sustainable development further and has done well in the European level study as well – Nitor has been selected as one of the top workplaces in Europe each year it has participated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"\"Taking good care of our employees has been our goal since founding the company. Our success comes from this principle and the circle of good it creates: our employees have the opportunity to evolve constantly, and our clients get the best possible service. It warms my heart to get selected as one of the best places to work in Europe, especially now when we are expanding our global business,\" says the company CEO Matti Vilmi.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6a9L62UehDS93CzbkuBgI7","type":"Asset","createdAt":"2020-11-27T16:57:16.671Z","updatedAt":"2020-11-27T16:57:16.671Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW_2019_2.JPG","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/6a9L62UehDS93CzbkuBgI7/9ccdaf3417bf444b2ea16e1cd3a1a77d/Nitor_GPTW_2019_2.JPG","details":{"size":306953,"image":{"width":1600,"height":1200}},"fileName":"Nitor_GPTW_2019_2.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor already operates in multiple countries taking their agile development training and culture to large companies across Europe. The company established an additional office in Sweden a year and a half ago and now grows its local footprint along with new customers.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"”There’s a demand for our services on both sides of the bay, but we are only willing to grow in terms of finding the best possible people to support that goal. We believe that the values of Nitor – unity, agility, efficiency, pragmatism, and passion – resonates among those who work in the field of digital services. The company culture or co-workers aren’t irrelevant to modern day digital engineers,” Vilmi says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"xs3gzeXdgyo6Ndcu2Av2z5","type":"Asset","createdAt":"2020-11-27T16:57:13.576Z","updatedAt":"2020-11-27T16:57:13.576Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW_2019_4.JPG","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/xs3gzeXdgyo6Ndcu2Av2z5/859814a0b488b61f98c99d26354dc69e/Nitor_GPTW_2019_4.JPG","details":{"size":239797,"image":{"width":1600,"height":1200}},"fileName":"Nitor_GPTW_2019_4.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Instead of hierarchies, Nitor’s company culture aims to support openness and a self-imposed way of working. Agile HR and People Operations is practiced as well as preached to clients through coaching and trainings. Nitor’s consultants help businesses to create and maintain an agile company culture that allows them to operate more efficiently in changing environments.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"There is no middle management at Nitor, but every Nitorian has their equal buddy, or Kamu as they call it in Finnish, a very own coach they can confide to about their personal goals or worries in private.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"th31tW2Zhd6M03wCR1SlE3","type":"Asset","createdAt":"2020-11-27T16:56:56.881Z","updatedAt":"2020-11-27T16:56:56.881Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW_2019_3.JPG","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/th31tW2Zhd6M03wCR1SlE3/c99dba3df6334af5ae734e35dded3b53/Nitor_GPTW_2019_3.JPG","details":{"size":1480888,"image":{"width":3024,"height":4032}},"fileName":"Nitor_GPTW_2019_3.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"In 2018 Nitor’s revenue grew 18.2% from the previous year reaching 25 million euros. Within the two past years, Nitor has expanded its services to artificial intelligence and enterprise architecture by acquiring ATK Helsinki and kickstarting a new business unit called Nitor Insight. The demand for service design, user experience, and the development of mobile services has continued to increase.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“We are passionate about our work and expertise, which is why we also want to offer the best possible framework and people to do the job,” Matti Vilmi says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"cuBmsmBPEr5omz6Y9f9PM2","type":"Asset","createdAt":"2020-11-27T16:55:26.441Z","updatedAt":"2020-11-27T16:55:26.441Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW.gif","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/cuBmsmBPEr5omz6Y9f9PM2/bc45a11a669392ecb37d85bd68e684b4/Nitor_GPTW.gif","details":{"size":1979152,"image":{"width":600,"height":600}},"fileName":"Nitor_GPTW.gif","contentType":"image/gif"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"More information about the Great Place to Work 2019 study ","nodeType":"text"},{"data":{"uri":"https://www.greatplacetowork.co.uk/awards/europes-best-employer/2019/small-medium/"},"content":[{"data":{},"marks":[],"value":"https://www.greatplacetowork.co.uk/awards/europes-best-employer/2019/small-medium/","nodeType":"text"}],"nodeType":"hyperlink"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"more information","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Matti Vilmi, Nitor","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[],"value":"\nTel: +358 45 120 4747","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[],"value":"\nE-mail: matti.vilmi@nitor.com","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"abba-sets-mood-while-nitor-gets-selected-one-best-places-work-europe","publishDate":"2019-06-06"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"rs4PR2njxb9LZrCbJ7KmN2","type":"Entry","createdAt":"2020-12-09T06:43:53.620Z","updatedAt":"2020-12-09T06:43:53.620Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en"],"title":"As Nitor goes home – we’ve called in our paw patrol!","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"3wAey7DdfSOZyxO2yzOEJ1","type":"Asset","createdAt":"2020-11-27T17:00:48.187Z","updatedAt":"2020-12-09T06:23:26.364Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"black and white cat lying on a colourful blanket","description":"people, remote work, cat","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/3wAey7DdfSOZyxO2yzOEJ1/487606e43668dcfe2d130ff83a200f86/blog_home_Mikko_Forsstrom_cat.jpg","details":{"size":546069,"image":{"width":1140,"height":641}},"fileName":"blog_home_Mikko_Forsstrom_cat.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Let's admit it: Us Nordic people are quite good at social distancing to begin with. But there is a big difference in choosing to stay away and actually having to keep away from people. So we decided to share some of our home office pictures and best tips of staying sane and productive while confined to our homes. Needless to say – you’ll get to see plenty of four legged helpers!","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Mikko Forsström","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"My best tip for staying sane in my 25 square meter home \"office\" is to have a hairy coworker who is actually very happy about this current coronavirus pandemic!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FIU69nLODrrdDpoyH32uU6","type":"Asset","createdAt":"2020-11-27T16:56:56.895Z","updatedAt":"2020-12-09T06:25:05.875Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"blog_home_Eva_Nyholm.JPG","description":"computer, smartphone, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/FIU69nLODrrdDpoyH32uU6/5a2bf9478fd92984a96c8069b3eadbae/blog_home_Eva_Nyholm.JPG","details":{"size":737616,"image":{"width":1140,"height":641}},"fileName":"blog_home_Eva_Nyholm.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Eva Nyholm","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Just finished my remote setup. I configured my gaming PC for coding and installed a (blue-tacked) development phone on the front panel of the PC. Ready to roll!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"lfPnDmpDolsz1sOQPdNwg7","type":"Asset","createdAt":"2020-11-27T16:55:47.371Z","updatedAt":"2020-12-09T06:25:58.767Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"dog using computer at home","description":"dog, computer, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/lfPnDmpDolsz1sOQPdNwg7/f3c85ce3e05611aa068c667dab8f6d5d/blog_home_annika_madejska.jpg","details":{"size":444615,"image":{"width":1140,"height":855}},"fileName":"blog_home_annika_madejska.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Annika Madejska","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Let your furry helpers help! And remember to keep in touch with your colleagues. Do an online afternoon tea break! And remember that some colleagues might be worried as they belong to a risk group, even if you never noticed that they have health issues.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"tyLTGOmlfzcEKMX7zFZBf7","type":"Asset","createdAt":"2020-11-27T16:56:06.428Z","updatedAt":"2020-12-09T06:28:10.549Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"locale":"en-US"},"fields":{"title":"laptop open on lap at home with a spider footstool","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/tyLTGOmlfzcEKMX7zFZBf7/3b9f216572371bb1ebc94ef8907ad61a/blog_home_Joel_kaasinen.jpg","details":{"size":508507,"image":{"width":1140,"height":641}},"fileName":"blog_home_Joel_kaasinen.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joel Kaasinen","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Keep up your social skills by talking to the giant spider in your living room.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"Usrpr6N3vETjnsNRiVUUe5","type":"Asset","createdAt":"2020-11-27T16:55:27.367Z","updatedAt":"2020-12-09T06:29:03.312Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"laptop open in front of a wooden dresser","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/Usrpr6N3vETjnsNRiVUUe5/84acd6467ce1493b51f4cc8dce755bfc/blog_home_Annina_Kivikari._editJPG.JPG","details":{"size":495503,"image":{"width":641,"height":855}},"fileName":"blog_home_Annina_Kivikari._editJPG.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Annina Kivikari","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Plan your day with a task list – by checking off things from it you’ll get that sense of accomplishment.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"A8Y9ebRhdIVA81txQxND21","type":"Asset","createdAt":"2020-11-27T16:57:16.661Z","updatedAt":"2020-12-09T06:29:42.011Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"laptop open in front of a big computer screen","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/A8Y9ebRhdIVA81txQxND21/0fb71101d3b8c76161d2b161f424a3eb/blog_home_Ari_Koli_edit.jpg","details":{"size":177638,"image":{"width":641,"height":855}},"fileName":"blog_home_Ari_Koli_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ari Koli","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"My home dual screen setup with a Macbook Pro and an iMac. The red dongle is a Luna Display to have wireless display share. Keeps some cables out of your way.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"RkSgnclhmtztcJHahFqHg5","type":"Asset","createdAt":"2020-11-27T16:56:56.921Z","updatedAt":"2020-12-09T06:30:41.256Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"laptop open, a window in the background with a rainy day view of a house","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/RkSgnclhmtztcJHahFqHg5/46a2dbf2339978add672fc9a0ff52c02/blog_home_Joakim_Sandstrom_edit.jpg","details":{"size":519846,"image":{"width":641,"height":855}},"fileName":"blog_home_Joakim_Sandstrom_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joakim Sandström","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Remember to keep a sustainable pace also during remote work. 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To All those that are fighting this pandemic in the front lines, who keep us with food and electricity and keep the world as we know it turning – you have our gratitude.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Thank you!","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}}],"slug":"nitor-goes-home-weve-called-our-paw-patrol","publishDate":"2020-03-17","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"qeHfe3f2QV5RbVSdUKRUO","type":"Entry","createdAt":"2020-12-08T08:42:42.512Z","updatedAt":"2020-12-08T08:42:42.512Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en"],"title":"Agility makes organizations happier – Nitor’s new agile coach advocates sustainable code and living","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"Zbx05dE3gjGK69OTiKUvC","type":"Asset","createdAt":"2020-11-27T16:55:27.359Z","updatedAt":"2020-11-27T16:55:27.359Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"blog-andreas2.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/Zbx05dE3gjGK69OTiKUvC/063726c8d048f26c8094684d8308263f/blog-andreas2.jpg","details":{"size":459087,"image":{"width":1140,"height":641}},"fileName":"blog-andreas2.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Andreas Tjernsten has for the last 10 years concentrated on making organizations function better and be happier. When he got the chance to work for Nitor, he adapted this principle into his own working life.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"nodeType":"document","data":{},"content":[{"nodeType":"heading-5","content":[{"nodeType":"text","value":"Hi Andreas, great to have you with us! What made you want to become a Nitorean?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Thank you, great to be here! During the last decade, I’ve tried to make organizations happier and better functioning. First it was sort of “undercover” work when I was nominally working as a project manager, but for the last few years I drifted more and more towards real agile coaching. And if you want to be a believable agile coach today, Nitor is the place to be.”","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Nitor is a forerunner in agile, and the whole company is based on agile principles. That’s what makes it so interesting. There are other companies that are slowly catching up, but it can take them several years to reach the point where Nitor is now.”","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"How did it feel to come to work in a Finnish company?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“I’m myself from Northern Sweden and I think our mentality is very close to that of the Finns. For me, it’s been extremely easy to fit in with the company. I still haven’t learnt to speak Finnish, though”.","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"Based on your first days at Nitor, what have been your first impressions? Has the company lived up to your expectations?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Absolutely! The level on transparency at Nitor is really high, and people are genuinely helpful. It’s a great opportunity to work alongside the best agile coaches to build a better world. I truly appreciate the chance to learn and grow with my peers.”","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“I also loved to be able to come to work for a smaller organization. There are much better opportunities to make an impact here.”","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"What is, in your opinion, the main objective of agile coaching?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“In a nutshell, it’s basically getting people to work together for a common goal. Without cooperation, a company cannot move forward. It’s especially important to get the business and IT people understand each other better. The coach needs to build trust between the people and get them cooperate. This is something I like doing a lot and believe I’m also quite good at it”.","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"What do you do in your spare time, when you want to take a break from coaching?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Well, I like to run and do mountain biking, but my real leisure time passion is building houses. For example, I’ve constructed my own house with advanced solutions for low energy consumption. It’s important that we strive for low environmental impact. This is especially true in the north where houses need heating. For example, my house uses passive heating and cooling. 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Are you one of us? Join us to create sustainable digital development.","metaImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"334UHUWq7GgES9xxitGR7f","type":"Asset","createdAt":"2020-12-03T11:34:17.279Z","updatedAt":"2020-12-03T11:34:17.279Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"People learning with LEGOs","description":"LEGO Serious play, workshop, training","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/334UHUWq7GgES9xxitGR7f/c4515754b0943930d3a02221fede5941/lego-serious-play-001.jpg","details":{"size":546749,"image":{"width":3117,"height":1753}},"fileName":"lego-serious-play-001.jpg","contentType":"image/jpeg"}}}}}}},"alignment":"right"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6B5HhAzLW2qAyv2dVZY8xz","type":"Entry","createdAt":"2020-09-29T11:23:51.351Z","updatedAt":"2020-12-17T21:02:57.665Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":16,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"highlight"}},"locale":"en-US"},"fields":{"name":"Frontpage Latest news","title":"Latest news","articles":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"aYkx2VU0d89tOYGYTrnsw5","type":"Entry","createdAt":"2020-12-08T08:28:19.811Z","updatedAt":"2020-12-17T15:47:55.405Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"The REMS system developed by the IT Center for Science and Nitor helps researchers in their work","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"EIZBxCKwggbw7L4guOPQ36","type":"Asset","createdAt":"2020-11-27T16:54:46.481Z","updatedAt":"2020-11-27T16:54:46.481Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"CSC-main.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/EIZBxCKwggbw7L4guOPQ36/57ef532d146c9d287e4b011e3f2ba729/CSC-main.jpg","details":{"size":380703,"image":{"width":2304,"height":1296}},"fileName":"CSC-main.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Together with the IT Center for Science (CSC), Nitor is developing the REMS system for managing scientific data. The system allows users in different organizations to apply for and authorize access to different materials. The solution is implemented in an agile way in Clojure and published as open source. Nitor has been CSC's framework contract supplier since 2017 and won the tender for the further development of the REMS system also for the years 2020–2022.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The IT Center for Science, or CSC, is a Finnish center of expertise in information technology owned by the Finnish state and higher education institutions. CSC provides internationally high-quality ICT expert services and is known, for example, for its computing services and ","nodeType":"text"},{"data":{"uri":"https://yle.fi/uutiset/3-10818421"},"content":[{"data":{},"marks":[],"value":"supercomputers","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Together with CSC, Nitor is renewing the center's REMS system utilized by, for example, Findata and THL Biobank.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"What is the REMS system used by researchers?","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"REMS or Resource Entitlement Management System has been implemented as part of the international ","nodeType":"text"},{"data":{"uri":"http://www.elixir-finland.org/elixir/"},"content":[{"data":{},"marks":[],"value":"ELIXIR","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" project, which brings together data and tools from the life and health sciences across Europe. The aim of the project is to create a research infrastructure that will make it easier for researchers to find and analyze data and share their knowledge, implementing best practices in the field. REMS provides researchers from different organizations access to data and materials, and the application process can be handled entirely within the service.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Built in the Clojure programming language, ","nodeType":"text"},{"data":{"uri":"https://github.com/CSCfi/rems/"},"content":[{"data":{},"marks":[],"value":"REMS is an open source product","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" with CSC and Nitor as the main implementers. From the beginning, two of Nitor’s experienced software architects, ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Markku Rontu","nodeType":"text"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Joel Kaasinen","nodeType":"text"},{"data":{},"marks":[],"value":", have been involved in the project. Clojure and open source mean a lot for both of them.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“I think it’s important for public systems to be open source. It's also great to get to show an example of an extensive system made with Clojure as well as to help others by developing open source components. Unlike many other modern languages, Clojure was originally built for heavy production use and is well suited for programming a system like this,” says Markku.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"REMS includes an interface through which the license application circulates from the applicant to the owner of the material or their representative for approval. In addition, it provides an extensive interface that shares information on applications and licenses granted and acts as an integration point with other licensing or processing systems. REMS can be flexibly applied to meet the needs of the organization using it. The system is utilized, for example, by the data permit authority Findata and the biobank of the Finnish Institute for Health and Welfare (THL).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The solution implemented with an agile team adapts to the needs of different users","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Passionate Clojure experts from CSC and Nitor worked together to build a system that adapts to the needs of different user organizations. The suitability of the new system was validated with a proof-of-concept implementation, on top of which new features have been built piece by piece according to the needs of user organizations. REMS was first adopted by the ","nodeType":"text"},{"data":{"uri":"https://www.kielipankki.fi/"},"content":[{"data":{},"marks":[],"value":"Language Bank of Finland","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" where the system has been in production since 2018.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“New user organizations always bring new needs to the system, which can be a big challenge. Our project has gone through a few extensive rewrites, such as a significant simplification of the processing model. However, pure functional code, good coverage of automatic tests and the expressive power of the Clojure programming language have kept the code mass under control,” says Markku.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has been the supplier of the REMS system since 2017 and won the tender for the further development of the system also for the years 2020–2022. The remote work recommendation, which began in spring 2020, did not slow down the agile team.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“The success of a project is almost always the result of effective teamwork. For example, we've been working remotely with CSC developers since the beginning. Remote work is well suited for an open source project and our experience has, of course, facilitated the overall transition to the new normal. In addition, good product management is needed for the overall management and especially to adapt to new needs, and for this thanks go to the CSC product owners. Continuous learning is also essential; coincidentally, our technology selection was also inspired by the product owner who originally attended the Clojure programming course held by Joel!","nodeType":"text"},{"data":{},"marks":[],"value":",” says Markku.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5F8fHrCXlNSv6hSxYjD48V","type":"Entry","createdAt":"2020-06-29T11:43:04.392Z","updatedAt":"2020-06-29T11:43:04.392Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Technology","slug":"technology"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"rems-system-developed-it-center-science-and-nitor-helps-researchers-their-work","publishDate":"2020-08-20","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"y94g8sgbM5Yv7AcdoqJ8A2","type":"Entry","createdAt":"2020-12-09T10:16:43.351Z","updatedAt":"2020-12-17T22:16:16.357Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"​Nitor revenue grew 15 % in 2019","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"k1YxvI4r91MUiYAjK9aUS1","type":"Asset","createdAt":"2020-11-27T16:56:05.121Z","updatedAt":"2020-12-09T10:14:25.061Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"Sail with a Nitor logo on it","description":"Nitor, News","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/k1YxvI4r91MUiYAjK9aUS1/2b0dff8af786b0edd31fc1b9b6395ce1/Nitor-sail.jpg","details":{"size":463271,"image":{"width":1440,"height":810}},"fileName":"Nitor-sail.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The Helsinki and Stockholm based software company Nitor’s revenue increased by 15 % in 2019 to approximately 29 million euros. The operating income of 2019 grew to 5,4 million euros (+22 %). The Covid-19 pandemic has affected several industries, but the exceptional times have also raised the demand for digital services. Nitor’s revenue has continued to grow by 20 % during January–April 2020.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The digital engineering company Nitor continues its organic growth with a 15 % increase to its revenue in 2019, reaching close to 29 million euros. Operating income increased by 22 % to 5,4 million euros compared to the previous year.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor, the company known for its high customer and employee satisfaction, has grown its revenue each year, and its compound annual growth rate (CAGR) has been around 30 % during the past four years. The company is debt-free and has held the highest AAA credit rating for 12 years in a row.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The decidedly low-hierarchy company renewed its leadership during the winter of 2020 when one of its founders and the COO ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Olli Auvinen","nodeType":"text"},{"data":{},"marks":[],"value":" took the reins as the CEO. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Matti Vilmi","nodeType":"text"},{"data":{},"marks":[],"value":", the previous CEO since the founding of the company in 2007, will continue as a Senior Advisor, taking charge of coaching the next generation of Nitor’s leadership.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“We had a successful year in 2019, and our clientele and financial position continued to strengthen. This year looks promising as well, despite the exceptional circumstances. There is a demand for sustainable digital development, now more than ever, as digitalization is accelerating at an increasing pace. Our revenue has continued to grow by 20 % during 2020,” Olli Auvinen says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has expanded its offering during recent years. Along with developing and designing digital services, the demand for data driven operations and analytics, and Lean-Agile transformation consulting services has increased among its clientele. Nitor has responded to customer demand by constantly developing its services and for example, launching a 24-hour DevOps service.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The company develops its operating models on a broader scale too. Nitor was selected as Europe’s third best place to work in 2019, and it now employs more than 200 digital engineers in Finland and Sweden. Nitor’s company culture, which emphasizes transparency and continuous learning, has helped in transitioning to remote working conditions. For example, Nitor has moved its trainings to online environments and arranged webinars in themes such as crisis resilience.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“There’s no way to predict the future, but we can affect the outcome. Even though the Covid-19 pandemic has caused uncertainty, we will continue to act as a trusted and financially stable partner to our clients. We have signed multiple new partnerships this spring and we will continue recruiting new talent along with upcoming projects. Our goal is to keep on working closely with our clients and continue offering the great service we are known for,” Auvinen says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"More information:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Olli Auvinen, CEO, Nitor\nTel. +358 (0)40 509 6248\nOlli. auvinen@nitor.com","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"nitor-revenue-grew-15-2019","publishDate":"2020-06-11","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"SGmnzDdqpT3vBemMzovyF5","type":"Entry","createdAt":"2020-12-08T08:08:04.628Z","updatedAt":"2020-12-08T14:00:17.093Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en","en"],"title":"Agile is ability to react to changing facts: Take part in the Nordic Agile Survey","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"fx1gWQ29BF5qYxXoBd6xe7","type":"Asset","createdAt":"2020-11-27T16:55:51.160Z","updatedAt":"2020-11-27T16:55:51.160Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"nordic_agile_survey.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/fx1gWQ29BF5qYxXoBd6xe7/59f3c8e898e49dbba7ba60ae86d52756/nordic_agile_survey.jpg","details":{"size":201572,"image":{"width":1139,"height":641}},"fileName":"nordic_agile_survey.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor will be conducting a new Nordic Agile Survey together with the University of Helsinki and Karlstad University.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The test hypothesis of our next Nordic Agile Survey is that agile organizations have made the necessary changes needed in adjusting to global pandemic faster than their rivals. It also seems that the global pandemic has accelerated digitalization and increased the need for adaptability. In order to validate these assumptions, we are conducting a survey together with the University of Helsinki and Karlstad University.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We turn to the Agile community: the real everyday experts of Agile in various organizations.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has conducted an earlier industrial survey on agile methods and their adoption. In Finland, the previous survey was conducted in 2018, and in Sweden in 2019 – together with the University of Helsinki and the Blekinge Institute of Technology.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The current survey will be looking at:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The general opinion on Agile methods","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The state of agility in Nordic enterprises","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The future of Agile","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"This year the survey is being launched simultaneously in Finland and in Sweden - feel welcome to answer it also if you are working in any of the other Nordic countries.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We kindly invite you to ","nodeType":"text"},{"data":{"uri":"https://elomake.helsinki.fi/lomakkeet/105617/lomake.html"},"content":[{"data":{},"marks":[],"value":"take the survey","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Completing the questionnaire will take less than 10 minutes of your time!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Please, also leave your contact information if you want to participate in a raffle with the prize of a new ","nodeType":"text"},{"data":{"uri":"https://hovding.com/hovding3/"},"content":[{"data":{},"marks":[],"value":"Hövding Airbag 3.0","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"uri":"https://elomake.helsinki.fi/lomakkeet/105617/lomake.html"},"content":[{"data":{},"marks":[],"value":"Take the survey","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Thank you in advance for your time!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Petri Kettunen","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Tommi Mikkonen","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Tomi Männistö","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":" (University of Helsinki, Department of Computer Science)\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Tomas Gustavsson","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":" (Karlstad University)\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Maarit Laanti","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Andreas Tjernsten","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Erik Fallenius","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Mari Asunmaa","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":" (Nitor)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Image: Tuomas Uusheimo / University of Helsinki","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"agile-ability-react-changing-facts-take-part-nordic-agile-survey","publishDate":"2020-10-12","showRelatedArticles":true}}]}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"4O5maB5Sm2qgJdD5x49ds4","type":"Entry","createdAt":"2020-08-18T10:00:48.033Z","updatedAt":"2020-12-17T20:19:54.079Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":19,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"cta"}},"locale":"en-US"},"fields":{"name":"Sales CTA Otto","title":"Identify new opportunities with sustainable digital development","paragraph":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We digital engineers are here to meet your challenges. 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She has done her dissertation on large scale agile transformation. Maarit, a SAFe Fellow, is one of the contributors of SAFe methodology and is the first certified SAFe program consultant trainer in Finland.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"4XCQgLeEAu8jPziqTl80aE","type":"Asset","createdAt":"2020-11-27T17:23:07.517Z","updatedAt":"2020-11-27T17:23:07.517Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Maarit Laanti profile blue cropped","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/4XCQgLeEAu8jPziqTl80aE/9d11123e31fd19cff97c67569dfdd632/Maarit_Laanti_profile_blue_cropped.jpg","details":{"size":1956959,"image":{"width":1999,"height":2000}},"fileName":"Maarit_Laanti_profile_blue_cropped.jpg","contentType":"image/jpeg"}}}}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6LCYDgXGe75zxb2BEb9Mp3","type":"Entry","createdAt":"2020-12-08T09:46:11.310Z","updatedAt":"2020-12-17T21:54:04.673Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"person"}},"locale":"en-US"},"fields":{"name":"Samuli Visuri","jobTitle":"Managing director, Analytics services","email":"samuli.visuri@nitor.com","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"2ezVsrZfIaOggjXWq56qMy","type":"Asset","createdAt":"2020-11-27T17:22:24.531Z","updatedAt":"2020-11-27T17:22:24.531Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Samuli Visuri profile blue cropped","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/2ezVsrZfIaOggjXWq56qMy/f6b0a87fc8bfc8e22b192c793adc1a04/Samuli_Visuri_profile_blue_cropped.jpg","details":{"size":1787811,"image":{"width":2000,"height":2000}},"fileName":"Samuli_Visuri_profile_blue_cropped.jpg","contentType":"image/jpeg"}}}}}]}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"7kB6yd2N2DbgjOS48OtjBT","type":"Entry","createdAt":"2020-12-17T15:44:27.544Z","updatedAt":"2020-12-17T15:44:27.544Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"highlight"}},"locale":"en-US"},"fields":{"name":"Related Success story articles","title":"More success stories","articles":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"aYkx2VU0d89tOYGYTrnsw5","type":"Entry","createdAt":"2020-12-08T08:28:19.811Z","updatedAt":"2020-12-17T15:47:55.405Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["fi","en"],"title":"The REMS system developed by the IT Center for Science and Nitor helps researchers in their work","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"EIZBxCKwggbw7L4guOPQ36","type":"Asset","createdAt":"2020-11-27T16:54:46.481Z","updatedAt":"2020-11-27T16:54:46.481Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"CSC-main.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/EIZBxCKwggbw7L4guOPQ36/57ef532d146c9d287e4b011e3f2ba729/CSC-main.jpg","details":{"size":380703,"image":{"width":2304,"height":1296}},"fileName":"CSC-main.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Together with the IT Center for Science (CSC), Nitor is developing the REMS system for managing scientific data. The system allows users in different organizations to apply for and authorize access to different materials. The solution is implemented in an agile way in Clojure and published as open source. Nitor has been CSC's framework contract supplier since 2017 and won the tender for the further development of the REMS system also for the years 2020–2022.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The IT Center for Science, or CSC, is a Finnish center of expertise in information technology owned by the Finnish state and higher education institutions. CSC provides internationally high-quality ICT expert services and is known, for example, for its computing services and ","nodeType":"text"},{"data":{"uri":"https://yle.fi/uutiset/3-10818421"},"content":[{"data":{},"marks":[],"value":"supercomputers","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Together with CSC, Nitor is renewing the center's REMS system utilized by, for example, Findata and THL Biobank.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"What is the REMS system used by researchers?","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"REMS or Resource Entitlement Management System has been implemented as part of the international ","nodeType":"text"},{"data":{"uri":"http://www.elixir-finland.org/elixir/"},"content":[{"data":{},"marks":[],"value":"ELIXIR","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" project, which brings together data and tools from the life and health sciences across Europe. The aim of the project is to create a research infrastructure that will make it easier for researchers to find and analyze data and share their knowledge, implementing best practices in the field. REMS provides researchers from different organizations access to data and materials, and the application process can be handled entirely within the service.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Built in the Clojure programming language, ","nodeType":"text"},{"data":{"uri":"https://github.com/CSCfi/rems/"},"content":[{"data":{},"marks":[],"value":"REMS is an open source product","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" with CSC and Nitor as the main implementers. From the beginning, two of Nitor’s experienced software architects, ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Markku Rontu","nodeType":"text"},{"data":{},"marks":[],"value":" and ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Joel Kaasinen","nodeType":"text"},{"data":{},"marks":[],"value":", have been involved in the project. Clojure and open source mean a lot for both of them.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“I think it’s important for public systems to be open source. It's also great to get to show an example of an extensive system made with Clojure as well as to help others by developing open source components. Unlike many other modern languages, Clojure was originally built for heavy production use and is well suited for programming a system like this,” says Markku.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"REMS includes an interface through which the license application circulates from the applicant to the owner of the material or their representative for approval. In addition, it provides an extensive interface that shares information on applications and licenses granted and acts as an integration point with other licensing or processing systems. REMS can be flexibly applied to meet the needs of the organization using it. The system is utilized, for example, by the data permit authority Findata and the biobank of the Finnish Institute for Health and Welfare (THL).","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The solution implemented with an agile team adapts to the needs of different users","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Passionate Clojure experts from CSC and Nitor worked together to build a system that adapts to the needs of different user organizations. The suitability of the new system was validated with a proof-of-concept implementation, on top of which new features have been built piece by piece according to the needs of user organizations. REMS was first adopted by the ","nodeType":"text"},{"data":{"uri":"https://www.kielipankki.fi/"},"content":[{"data":{},"marks":[],"value":"Language Bank of Finland","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" where the system has been in production since 2018.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“New user organizations always bring new needs to the system, which can be a big challenge. Our project has gone through a few extensive rewrites, such as a significant simplification of the processing model. However, pure functional code, good coverage of automatic tests and the expressive power of the Clojure programming language have kept the code mass under control,” says Markku.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has been the supplier of the REMS system since 2017 and won the tender for the further development of the system also for the years 2020–2022. The remote work recommendation, which began in spring 2020, did not slow down the agile team.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"“The success of a project is almost always the result of effective teamwork. For example, we've been working remotely with CSC developers since the beginning. Remote work is well suited for an open source project and our experience has, of course, facilitated the overall transition to the new normal. In addition, good product management is needed for the overall management and especially to adapt to new needs, and for this thanks go to the CSC product owners. Continuous learning is also essential; coincidentally, our technology selection was also inspired by the product owner who originally attended the Clojure programming course held by Joel!","nodeType":"text"},{"data":{},"marks":[],"value":",” says Markku.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5F8fHrCXlNSv6hSxYjD48V","type":"Entry","createdAt":"2020-06-29T11:43:04.392Z","updatedAt":"2020-06-29T11:43:04.392Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Technology","slug":"technology"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"rems-system-developed-it-center-science-and-nitor-helps-researchers-their-work","publishDate":"2020-08-20","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"42YMVYO76Jx4qNct4V86V1","type":"Entry","createdAt":"2020-11-27T17:30:46.555Z","updatedAt":"2020-12-09T08:54:30.831Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en","fi"],"title":"Providing Business Value with Data Science at Finnair: The Five-Step Model","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"VYijgbOjloAoQfD3OWxgL","type":"Asset","createdAt":"2020-11-27T15:39:00.761Z","updatedAt":"2020-11-27T16:26:38.909Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"FIN_Airbus_A330_high_Resolution_jpg_79.jpg","description":"Photo: Finnair, 3D Aviation / Ole Wind Andersen","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/VYijgbOjloAoQfD3OWxgL/db6912fc523018fbebccb72a8531f55d/FIN_Airbus_A330_high_Resolution_jpg_79.jpg","details":{"size":926226,"image":{"width":1985,"height":1197}},"fileName":"FIN Airbus A330 high Resolution jpg_79.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"We had the opportunity of improving Finnair's Operational Analytics efforts with Data Science. In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. For instance, with Finnair, the iterative development led into leaving out some irrelevant features in the user interfaces of the applications while at the same time including other features that were initially not seen important. End users also spotted several exceptional cases that were not handled correctly by the initial models, which led to improving them further.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"4. Evolution into a “Production-Ready” Application","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the application was iterated on and validated through initial feedback, it started to be ready for wider adoption. By following good software design practices from the beginning, transitioning from the MVP into a production application was seamless. 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In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. Luckily, we were able to work closely together with their helpful and extremely knowledgeable staff, and we managed to have an MVP, a Python application periodically running the model and an R Shiny visualization, running in two months.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"3. Gathering Feedback and Iterative Development of the Model","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After the MVP was running, we started gathering feedback from the customer domain experts and stakeholders. From this feedback, it became clear where further development efforts should be concentrated.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Some key insights from this process were:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For users to be engaged and provide feedback, the user experience needs to be smooth, and there needs to be a clear feedback channel.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"In order for expert users to trust a model, they need transparency over what goes in and what comes out.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"While iterative development continues after this initial MVP stage, the initial iteration is crucial as it improves the application holistically and makes it more robust for the next phase. 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It also seems that the global pandemic has accelerated digitalization and increased the need for adaptability. In order to validate these assumptions, we are conducting a survey together with the University of Helsinki and Karlstad University.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"We turn to the Agile community: the real everyday experts of Agile in various organizations.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has conducted an earlier industrial survey on agile methods and their adoption. In Finland, the previous survey was conducted in 2018, and in Sweden in 2019 – together with the University of Helsinki and the Blekinge Institute of Technology.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The current survey will be looking at:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The general opinion on Agile methods","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The state of agility in Nordic enterprises","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"The future of Agile","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"list-item"}],"nodeType":"unordered-list"},{"data":{},"content":[{"data":{},"marks":[],"value":"This year the survey is being launched simultaneously in Finland and in Sweden - feel welcome to answer it also if you are working in any of the other Nordic countries.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"We kindly invite you to ","nodeType":"text"},{"data":{"uri":"https://elomake.helsinki.fi/lomakkeet/105617/lomake.html"},"content":[{"data":{},"marks":[],"value":"take the survey","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". Completing the questionnaire will take less than 10 minutes of your time!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Please, also leave your contact information if you want to participate in a raffle with the prize of a new ","nodeType":"text"},{"data":{"uri":"https://hovding.com/hovding3/"},"content":[{"data":{},"marks":[],"value":"Hövding Airbag 3.0","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"uri":"https://elomake.helsinki.fi/lomakkeet/105617/lomake.html"},"content":[{"data":{},"marks":[],"value":"Take the survey","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Thank you in advance for your time!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Petri Kettunen","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Tommi Mikkonen","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Tomi Männistö","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":" (University of Helsinki, Department of Computer Science)\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Tomas Gustavsson","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":" (Karlstad University)\n","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Maarit Laanti","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Andreas Tjernsten","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Erik Fallenius","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":", ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"},{"type":"italic"}],"value":"Mari Asunmaa","nodeType":"text"},{"data":{},"marks":[{"type":"italic"}],"value":" (Nitor)","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Image: Tuomas Uusheimo / University of Helsinki","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"agile-ability-react-changing-facts-take-part-nordic-agile-survey","publishDate":"2020-10-12","showRelatedArticles":true}}]}}]}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"7McAxm5d8ekOvzLvyyh6YG","type":"Entry","createdAt":"2020-09-30T15:23:26.539Z","updatedAt":"2020-12-17T16:36:09.480Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":6,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"page"}},"locale":"en-US"},"fields":{"id":"insight","title":"Analytics","slug":"analytics","blocks":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"1f5YdRIbHgKa7frSkw6s6q","type":"Entry","createdAt":"2020-09-30T11:42:17.365Z","updatedAt":"2020-12-15T19:30:58.110Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"hero"}},"locale":"en-US"},"fields":{"name":"Analytics Hero","title":"Data that works for you","additionalTitle":"Analytics","paragraph":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","content":[{"nodeType":"text","value":"Make data science part of your daily business. 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In this blog post, we'll walk you through the five key steps we took to ensure the best possible outcome.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Airline operations are complex. Keeping flights in schedule, rerouting passengers who missed their connections, and in general, reacting to unexpected events are just some problems Operations Controllers must deal with, while considering factors such as weather conditions, travel restrictions, and crew availability. In managing operations, airlines make numerous decisions every day, the outcomes of which may depend on each other and which can have ripple effects on many flights. For example, delaying a flight to wait for connecting passengers may cause the aircraft to arrive late on its return flight, possibly leading to other passengers missing their connecting flights.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Such effects depend on many factors, such as the passenger makeup of all affected flights, which makes it difficult to weigh their importance in decision making. Consequently, coarse, heuristic models have traditionally been applied, which can simplify the problem but also suffer from biases, leading to suboptimal decisions. In today's competitive market, in order for airlines to provide the best quality of service, it's increasingly important to take full advantage of their data assets in operational decision making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Recently, we had an opportunity to do Data Science work with Finnair, focusing on their Operational Analytics efforts. Our work resulted in mathematical models and software tools, the use of which significantly improved customer experience, improved workflows in the Operations Control Center, and resulted in remarkable cost savings. In this blog post, we describe the five main steps that contributed to the success of our journey with Finnair.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"1. Identifying the Problem","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Working at an airline of Finnair's scale is, for a Data Scientist, like a dream come true: the data is plentiful and well organized, and there are seemingly endless optimization problems to solve. Of course, as for any mature industry, many of the fundamental problems are already solved. Thus, when we started our work, the first questions were: what problems we can solve, and what problems should we solve utilizing the customer's data assets to create as much value as possible, in terms of both financial and customer success.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting a project, our goal as consultants is to understand the challenges the customer is facing. Thus, it's natural to begin by workshopping with the customer's domain experts. In this phase, focus is the key: real-life situations always consist of many interacting variables, and the amount of details can be daunting. Filtering out irrelevant characteristics of the problem and striving to simplify a possible solution will pay off in the form of better results, faster.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When we entered Finnair, a high-level list of important business problems had already been collected in internal workshops. Together, we prioritized this list and considered potential solutions in more detail. We quickly identified that the most useful starting point would be a mathematical model of the passengers' journeys end-to-end, to replace less accurate, higher-level indicators that were used previously. This would allow us to paint a clearer picture of upcoming and ongoing flights, leading to easier and more informed decision-making.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"2. Getting the First Version Out","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"After choosing the first problem to tackle, we set out to build a Minimum Viable Product (MVP). In software, an MVP is an application with as few features as possible to satisfy users.The goal is that after release, new features will be added in response to feedback from users. By contrast, in a Data Science product, an MVP can also involve including simplifying assumptions in a model. The idea is that it's easier to engage stakeholders in a feedback loop when they can interact with the results and validate them against their own domain knowledge. The model can then be made more complex in response to feedback, if it turns out to be inadequate.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"When starting to work on the MVP, a lot of subtle technical and data-related aspects need to be clarified with the customer. Typical questions addressed in this phase include, for instance, what are the right data sources to be used when solving the problem, and how the varying data sources need to be combined, cleaned and pre-processed for further modeling efforts. Diving into the data, formulating and validating assumptions of the models, and fleshing out initial solution designs makes it clear if the planned approach will work. From the customer’s point of view, this phase validates that the link between domain knowledge and the data is correctly interpreted and verifies that results produced by the model seem reasonable. Often, this phase also produces secondary business value as it can, for example, reveal deficiencies in data quality and clarify some aspects of existing business processes.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In our work with Finnair, there was a great deal of domain knowledge to digest in the first few weeks in particular. 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Understanding value has become paramount for organizations providing direct Value to consumers (Business to Consumer products & services). The phrase “customer is king” has never been more true digitalization has driven personalization, which makes it more important than ever to appeal to individual Customers of your business. 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Also, over the last ten years, there’s been a lot of development in the Design community when it comes to methods, tools & practices to better understand and empathize with the Customer. But how to apply those in a SAFe context?","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"In the Big Picture, the Customer has moved from the Solution level into Essential to emphasize that the Customer isn’t optional. 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It just hasn’t been clear to everyone since up until now it has only been implicit. The Customers decide what is valuable to them, so in order to be a successful Business, focus has to be on maximizing Value while minimizing the effort to provide it. Organizations also need to have the ability to reorganize around the changed value flow when customer or market conditions change. Continuously. Relentlessly.","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"In the third and final article, we highlight some of the more subtle but important changes to SAFe and make an overall conclusion about the upcoming release. 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Contribute to the study and make your voice heard!","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Our coaches often get questions about the use of agile methods in the countries where we are organizing training sessions or workshops.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"One of the most well-known recent studies about agile adoption and usage is the ","nodeType":"text"},{"data":{"uri":"https://www.stateofagile.com/"},"content":[{"data":{},"marks":[],"value":"State of Agile by VersionOne","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". The survey, however, doesn’t provide answers by country, which means that the question remains partly unanswered from a scientific point of view.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"To get an answer to the questions for Finland, the University of Helsinki, together with Nitor surveyed agile methods last autumn. We learned, for example, that the most popular methods among the respondents in Finland were Scrum (88%), Kanban (81%), DevOps (62%), SAFe (61%) and Lean methods (52%). You can read more about the results of the Finnish survey ","nodeType":"text"},{"data":{},"content":[{"data":{},"marks":[],"value":"on our blog","nodeType":"text"}],"nodeType":"entry-hyperlink"},{"data":{},"marks":[],"value":". Additional survey results were presented by Maarit Laanti, founder of Nitor Delta, at the ","nodeType":"text"},{"data":{"uri":"https://www.researchgate.net/publication/333775064_SAFe_Adoptions_in_Finland_A_Survey_Research"},"content":[{"data":{},"marks":[],"value":"XP conference in Montreal","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" in May.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Now, the University of Helsinki, Nitor and Blekinge Institute of Technology are repeating the study in Sweden, where we also have our new office. We aim to collect research material that is comparable with the results from Finland and enable comparisons and analysis across the countries.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Cooperating with the University of Helsinki and Blekinge Institute of Technology guarantees a high quality of research. Both universities have carefully evaluated the questions used in the study. Response data and research results will be handled according to common scientific practices, and single respondents will not be connected to research results.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Make your voice heard","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you're working in Sweden or for a Swedish company, we hope that you participate in this study and help the agile community to form a picture of where we stand. People who are not using agile methods can also participate in the survey. You are also very welcome to share the link with your colleagues!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Du kan även svara på enkäten på svenska!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"You can participate here:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"uri":"http://bit.ly/AgileSurveySweden2019"},"content":[{"data":{},"marks":[],"value":"http://bit.ly/AgileSurveySweden2019","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The survey will be open until September 30st. We will draw an iPhone XS between all eligible participants who have given their contact details. 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Within the two past years, Nitor has expanded its services to artificial intelligence and enterprise architecture by acquiring ATK Helsinki and kickstarting a new business unit called Nitor Insight. The demand for service design, user experience, and the development of mobile services has continued to increase.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“We are passionate about our work and expertise, which is why we also want to offer the best possible framework and people to do the job,” Matti Vilmi says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"cuBmsmBPEr5omz6Y9f9PM2","type":"Asset","createdAt":"2020-11-27T16:55:26.441Z","updatedAt":"2020-11-27T16:55:26.441Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"Nitor_GPTW.gif","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/cuBmsmBPEr5omz6Y9f9PM2/bc45a11a669392ecb37d85bd68e684b4/Nitor_GPTW.gif","details":{"size":1979152,"image":{"width":600,"height":600}},"fileName":"Nitor_GPTW.gif","contentType":"image/gif"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"More information about the Great Place to Work 2019 study ","nodeType":"text"},{"data":{"uri":"https://www.greatplacetowork.co.uk/awards/europes-best-employer/2019/small-medium/"},"content":[{"data":{},"marks":[],"value":"https://www.greatplacetowork.co.uk/awards/europes-best-employer/2019/small-medium/","nodeType":"text"}],"nodeType":"hyperlink"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"more information","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"Matti Vilmi, Nitor","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[],"value":"\nTel: +358 45 120 4747","nodeType":"text"},{"data":{},"marks":[],"value":"\n","nodeType":"text"},{"data":{},"marks":[],"value":"\nE-mail: matti.vilmi@nitor.com","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}}],"slug":"abba-sets-mood-while-nitor-gets-selected-one-best-places-work-europe","publishDate":"2019-06-06"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"rs4PR2njxb9LZrCbJ7KmN2","type":"Entry","createdAt":"2020-12-09T06:43:53.620Z","updatedAt":"2020-12-09T06:43:53.620Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en"],"title":"As Nitor goes home – we’ve called in our paw patrol!","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"3wAey7DdfSOZyxO2yzOEJ1","type":"Asset","createdAt":"2020-11-27T17:00:48.187Z","updatedAt":"2020-12-09T06:23:26.364Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"black and white cat lying on a colourful blanket","description":"people, remote work, cat","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/3wAey7DdfSOZyxO2yzOEJ1/487606e43668dcfe2d130ff83a200f86/blog_home_Mikko_Forsstrom_cat.jpg","details":{"size":546069,"image":{"width":1140,"height":641}},"fileName":"blog_home_Mikko_Forsstrom_cat.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Let's admit it: Us Nordic people are quite good at social distancing to begin with. But there is a big difference in choosing to stay away and actually having to keep away from people. So we decided to share some of our home office pictures and best tips of staying sane and productive while confined to our homes. 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I configured my gaming PC for coding and installed a (blue-tacked) development phone on the front panel of the PC. Ready to roll!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"lfPnDmpDolsz1sOQPdNwg7","type":"Asset","createdAt":"2020-11-27T16:55:47.371Z","updatedAt":"2020-12-09T06:25:58.767Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"dog using computer at home","description":"dog, computer, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/lfPnDmpDolsz1sOQPdNwg7/f3c85ce3e05611aa068c667dab8f6d5d/blog_home_annika_madejska.jpg","details":{"size":444615,"image":{"width":1140,"height":855}},"fileName":"blog_home_annika_madejska.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Annika Madejska","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Let your furry helpers help! And remember to keep in touch with your colleagues. Do an online afternoon tea break! And remember that some colleagues might be worried as they belong to a risk group, even if you never noticed that they have health issues.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"tyLTGOmlfzcEKMX7zFZBf7","type":"Asset","createdAt":"2020-11-27T16:56:06.428Z","updatedAt":"2020-12-09T06:28:10.549Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"locale":"en-US"},"fields":{"title":"laptop open on lap at home with a spider footstool","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/tyLTGOmlfzcEKMX7zFZBf7/3b9f216572371bb1ebc94ef8907ad61a/blog_home_Joel_kaasinen.jpg","details":{"size":508507,"image":{"width":1140,"height":641}},"fileName":"blog_home_Joel_kaasinen.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joel Kaasinen","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Keep up your social skills by talking to the giant spider in your living room.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"Usrpr6N3vETjnsNRiVUUe5","type":"Asset","createdAt":"2020-11-27T16:55:27.367Z","updatedAt":"2020-12-09T06:29:03.312Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"laptop open in front of a wooden dresser","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/Usrpr6N3vETjnsNRiVUUe5/84acd6467ce1493b51f4cc8dce755bfc/blog_home_Annina_Kivikari._editJPG.JPG","details":{"size":495503,"image":{"width":641,"height":855}},"fileName":"blog_home_Annina_Kivikari._editJPG.JPG","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Annina Kivikari","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Plan your day with a task list – by checking off things from it you’ll get that sense of accomplishment.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"A8Y9ebRhdIVA81txQxND21","type":"Asset","createdAt":"2020-11-27T16:57:16.661Z","updatedAt":"2020-12-09T06:29:42.011Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"laptop open in front of a big computer screen","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/A8Y9ebRhdIVA81txQxND21/0fb71101d3b8c76161d2b161f424a3eb/blog_home_Ari_Koli_edit.jpg","details":{"size":177638,"image":{"width":641,"height":855}},"fileName":"blog_home_Ari_Koli_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ari Koli","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"My home dual screen setup with a Macbook Pro and an iMac. The red dongle is a Luna Display to have wireless display share. Keeps some cables out of your way.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"RkSgnclhmtztcJHahFqHg5","type":"Asset","createdAt":"2020-11-27T16:56:56.921Z","updatedAt":"2020-12-09T06:30:41.256Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"laptop open, a window in the background with a rainy day view of a house","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/RkSgnclhmtztcJHahFqHg5/46a2dbf2339978add672fc9a0ff52c02/blog_home_Joakim_Sandstrom_edit.jpg","details":{"size":519846,"image":{"width":641,"height":855}},"fileName":"blog_home_Joakim_Sandstrom_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Joakim Sandström","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Remember to keep a sustainable pace also during remote work. 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And remember to wash those paws even at home!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"3cKnfOJEtJBsH9qU9Hn6S6","type":"Asset","createdAt":"2020-11-27T16:57:02.749Z","updatedAt":"2020-12-09T06:37:11.536Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"two computers on the table, a leather office chaire, window on the background","description":"computer, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/3cKnfOJEtJBsH9qU9Hn6S6/0a278517f1d6b195ca69ebdc74dc7b6e/blog_home_sam_stenvall.jpg","details":{"size":628613,"image":{"width":1140,"height":641}},"fileName":"blog_home_sam_stenvall.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Sam Stenvall","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Do not turn off the coffee maker. Do not turn on the TV.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"ltwQIvQVyd292GK0bOPfG","type":"Asset","createdAt":"2020-11-27T17:00:51.408Z","updatedAt":"2020-12-09T06:38:14.003Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"smatphone screen with Spotify open playing Don Johnson Bigband","description":"smartphone, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/ltwQIvQVyd292GK0bOPfG/fc735bcf08ff23397133127b0b3f93cc/blog_home_Ville_Salo_edit.jpg","details":{"size":259646,"image":{"width":641,"height":1424}},"fileName":"blog_home_Ville_Salo_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Ville Saalo","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Listen to some good music.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"pTLhNSPYRDZ5a4W8mBiyy2","type":"Asset","createdAt":"2020-11-27T17:02:23.968Z","updatedAt":"2020-12-09T06:43:49.066Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":4,"locale":"en-US"},"fields":{"title":"open laptop, teamug, books and headphones on a white antique table, two colourful paintings on the blue wall behind","description":"laptop, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/pTLhNSPYRDZ5a4W8mBiyy2/c936c6f5def5720d317a1246d77b0df8/blog_home_Heidi_Holm_edit.jpg","details":{"size":512795,"image":{"width":641,"height":855}},"fileName":"blog_home_Heidi_Holm_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Heidi Holm","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"If you have to keep your kids at home – keep them fed and don’t expect the day to be a normal one. Give them some extra screen time if you need to focus – and audio books will save your day!","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"gjjHz7mf7Wj0u2ywSjDHo5","type":"Asset","createdAt":"2020-11-27T16:57:19.872Z","updatedAt":"2020-12-09T06:40:31.221Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"computer, notebook and plants on a table facing a window","description":"computer, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/gjjHz7mf7Wj0u2ywSjDHo5/42e26f8c56b4c143dff68dc8606fd1ba/blog_home_Alana_Riihela_Remote.jpg","details":{"size":605620,"image":{"width":1140,"height":641}},"fileName":"blog_home_Alana_Riihela_Remote.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Alana Riihelä","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Plan your day well ahead to stay on top of things.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{"target":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"WqOtGblNwddxDRHvlN7uR","type":"Asset","createdAt":"2020-11-27T17:00:49.534Z","updatedAt":"2020-12-09T06:41:14.696Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":2,"locale":"en-US"},"fields":{"title":"head of a furry dog next to a partly shown laptop","description":"dog, people","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/WqOtGblNwddxDRHvlN7uR/da2061c21275e84c41ca5115ac3631de/blog_home_Otto_manninen_edit.jpg","details":{"size":135769,"image":{"width":641,"height":855}},"fileName":"blog_home_Otto_manninen_edit.jpg","contentType":"image/jpeg"}}}},"content":[],"nodeType":"embedded-asset-block"},{"data":{},"content":[{"data":{},"marks":[],"value":"Otto Manninen","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"Break down your day into intervals, separated by short breaks using Pomodoro Technique or similar. Personally, I use the Doggodoro Technique.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Stay safe out there!","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"We at Nitor would also like to extend our gratitude to all those that can’t work from home. To All those that are fighting this pandemic in the front lines, who keep us with food and electricity and keep the world as we know it turning – you have our gratitude.\n","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Thank you!","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}}],"slug":"nitor-goes-home-weve-called-our-paw-patrol","publishDate":"2020-03-17","showRelatedArticles":true}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"qeHfe3f2QV5RbVSdUKRUO","type":"Entry","createdAt":"2020-12-08T08:42:42.512Z","updatedAt":"2020-12-08T08:42:42.512Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{"lang":["en"],"title":"Agility makes organizations happier – Nitor’s new agile coach advocates sustainable code and living","mainImage":{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"Zbx05dE3gjGK69OTiKUvC","type":"Asset","createdAt":"2020-11-27T16:55:27.359Z","updatedAt":"2020-11-27T16:55:27.359Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"locale":"en-US"},"fields":{"title":"blog-andreas2.jpg","file":{"url":"//images.ctfassets.net/w58q9wcmirx2/Zbx05dE3gjGK69OTiKUvC/063726c8d048f26c8094684d8308263f/blog-andreas2.jpg","details":{"size":459087,"image":{"width":1140,"height":641}},"fileName":"blog-andreas2.jpg","contentType":"image/jpeg"}}},"lead":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Andreas Tjernsten has for the last 10 years concentrated on making organizations function better and be happier. When he got the chance to work for Nitor, he adapted this principle into his own working life.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"nodeType":"document","data":{},"content":[{"nodeType":"heading-5","content":[{"nodeType":"text","value":"Hi Andreas, great to have you with us! What made you want to become a Nitorean?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Thank you, great to be here! During the last decade, I’ve tried to make organizations happier and better functioning. First it was sort of “undercover” work when I was nominally working as a project manager, but for the last few years I drifted more and more towards real agile coaching. And if you want to be a believable agile coach today, Nitor is the place to be.”","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Nitor is a forerunner in agile, and the whole company is based on agile principles. That’s what makes it so interesting. There are other companies that are slowly catching up, but it can take them several years to reach the point where Nitor is now.”","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"How did it feel to come to work in a Finnish company?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“I’m myself from Northern Sweden and I think our mentality is very close to that of the Finns. For me, it’s been extremely easy to fit in with the company. I still haven’t learnt to speak Finnish, though”.","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"Based on your first days at Nitor, what have been your first impressions? Has the company lived up to your expectations?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Absolutely! The level on transparency at Nitor is really high, and people are genuinely helpful. It’s a great opportunity to work alongside the best agile coaches to build a better world. I truly appreciate the chance to learn and grow with my peers.”","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“I also loved to be able to come to work for a smaller organization. There are much better opportunities to make an impact here.”","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"What is, in your opinion, the main objective of agile coaching?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“In a nutshell, it’s basically getting people to work together for a common goal. Without cooperation, a company cannot move forward. It’s especially important to get the business and IT people understand each other better. The coach needs to build trust between the people and get them cooperate. This is something I like doing a lot and believe I’m also quite good at it”.","marks":[],"data":{}}],"data":{}},{"nodeType":"heading-5","content":[{"nodeType":"text","value":"What do you do in your spare time, when you want to take a break from coaching?","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[{"type":"bold"}],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"“Well, I like to run and do mountain biking, but my real leisure time passion is building houses. For example, I’ve constructed my own house with advanced solutions for low energy consumption. It’s important that we strive for low environmental impact. This is especially true in the north where houses need heating. For example, my house uses passive heating and cooling. Actually, sustainability is also one thing I really like at Nitor, as we advocate sustainable digital development both in code as well as in the way we work.”","marks":[],"data":{}}],"data":{}},{"nodeType":"paragraph","content":[{"nodeType":"text","value":"","marks":[],"data":{}}],"data":{}}]},"tag":[{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"5HTv9i74HOKm9TRD9m8GDu","type":"Entry","createdAt":"2020-06-29T11:44:04.874Z","updatedAt":"2020-06-29T11:44:04.874Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"News","slug":"news"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"6ibUTJBrlcSrTM4JftTnPF","type":"Entry","createdAt":"2020-09-29T20:55:45.997Z","updatedAt":"2020-10-28T20:50:57.948Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":3,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"Agile","slug":"agile"}},{"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"w58q9wcmirx2"}},"id":"FPtImYhXr9wkGbep1ncLf","type":"Entry","createdAt":"2020-11-10T11:08:04.270Z","updatedAt":"2020-11-10T11:08:04.270Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"tag"}},"locale":"en-US"},"fields":{"name":"People","slug":"people"}}],"slug":"agility-makes-organizations-happier-nitors-new-agile-coach-advocates-sustainable-code-and-living","publishDate":"2019-11-08","showRelatedArticles":true}}]}}],"metaDescription":"We will soon call you a digital engineer as well.\nWe are versatile builders of future business: digital engineers. 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Much of our daily activity is carried out online, and everyone should be able to use the same services easily. Read some tips from our digital designers Annina and Jesse for better online accessibility.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"},"text":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Accessibility means that websites and mobile applications and their content are designed so that anyone can use them successfully. Accessibility is also an increasingly important success factor in the development of digital services and the related user experience.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The role of the designer and developer in accessible digital services","nodeType":"text"}],"nodeType":"heading-2"},{"data":{},"content":[{"data":{},"marks":[],"value":"When designing online services, it is important to be aware that services are made accessible in the code. The members of the development team must understand both each other and the end-user in order to provide the service with, for example, functional color contrasts, responsive text size, and a semantically clear code that allows use with a keyboard or screen reader.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"That’s why we, two digital designers, decided to venture out and attend the Frontend Master ","nodeType":"text"},{"data":{"uri":"https://frontendmasters.com/courses/web-accessibility/"},"content":[{"data":{},"marks":[],"value":"Web Accessibility","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" course dealing with the basics of accessibility in website implementation. The lecture part of the course lasts about three hours, but we booked a whole training day so that we could also do the course exercises and supplementary studies at the same time. We also got a lot more out of the lecture section as we took time to discuss the topics and the observations and questions that came out of that. At Nitor, learning is valued: everyone has the opportunity to spend five working days a year on training and in addition, we spend about 10 percent of our working time developing our own projects.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The basics of accessibility","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"The accessibility of a website is based on the fact that even people with a disability can interpret, understand and contribute to things online as well as navigate and interact with the internet. At the beginning of the course, the lecturer provided an example of how people got frustrated with filing taxes. In Finland, digital tax services are significantly more user-friendly but it was easy to identify with the frustration. The example immediately increased our empathy for people who find digital services constantly challenging.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"About one in five of us has a disability. In the United States, for example, many people have impaired vision despite using glasses. This leads to problems such as difficulty interpreting words and letters. In addition to visual and aural impairments, digital service providers must also take into account such matters as attention deficit disorders, learning disabilities, and physical impairments that make it difficult or even impossible to use a mouse, for example.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"There are many different ways in which users can navigate websites. For example, using a keyboard, a mouse, and an on-screen virtual keyboard or by using a mouse stick or head wand. Websites designed for visually impaired or blind users come to life through a screen reader. For us, the least familiar tool was the so-called single switch, where a single key can be used to command a computer.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"In terms of accessibility, it should be noted that the internet was designed to be accessible. Therefore, many services that look older may actually be quite modern from this point of view. It’s worth remembering that once a page is designed to be accessible, it’s better for everyone to use.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"What we learned","nodeType":"text"}],"nodeType":"heading-3"},{"data":{},"content":[{"data":{},"marks":[],"value":"The structure of the course is based on the lecture filmed in connection with the workshop, in which one topic is discussed and then there’s a practical assignment related to the topic to be done. In addition to the assignments, the ","nodeType":"text"},{"data":{"uri":"https://webaim.org/standards/wcag/checklist"},"content":[{"data":{},"marks":[],"value":"WebAim WCAG checklist","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" is used, and below are a few excerpts from the topics we covered.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"From a motoric or muscular movement point of view, navigating with a keyboard is simpler","nodeType":"text"}],"nodeType":"heading-4"},{"data":{},"content":[{"data":{},"marks":[],"value":"Therefore, an easy way of improving the accessibility of a website is to pay attention to its keyboard navigability. When that’s easy to do, the website is often more understandable to the screen reader as well, or really to just about anyone.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"How does keyboard navigation work then? When browsing the internet with a keyboard, the tab key moves you forward and the tab + shift combination takes you back to the previous element. In addition, you can hide some so-called hidden elements, which only appear if the website is accessed using a keyboard alone. The function “Skip to main content” is a typical example of such planning and can be found, for example, on Helsingin Sanomat's website. Some services, such as social media channels, also use keyboard shortcuts in navigation. For example, Twitter displays keyboard shortcuts when you press the question mark. If your website has keyboard shortcuts, you should try to inform users about them as early as possible. When designing keyboard shortcuts, make sure they are not the same as, for example, the keyboard shortcuts for the computer's operating system.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Direct the user's attention to the right place","nodeType":"text"}],"nodeType":"heading-4"},{"data":{},"content":[{"data":{},"marks":[],"value":"The elements to which the tab key or screen reader's focus is to be directed are specified in the code. Plain textual content within a div is not enough, so favor elements such as hyperlinks or buttons. The tab-index attribute can be used to change the order of the focus content and make the above-mentioned “Skip to main content” link, for example.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The focus should also be clear to a seeing user. By default, browsers frame the content in focus. Unfortunately, this may be overlooked if the layout of the user interface is designed without paying sufficient attention to accessibility.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"A screen reader reveals the functionality of a website","nodeType":"text"}],"nodeType":"heading-4"},{"data":{},"content":[{"data":{},"marks":[],"value":"A screen reader reads a website’s content to the user. Users of Mac devices can access the screen reader directly at the operating system level without turning on VoiceOver or by downloading a screen reader to their browser. Windows users can, for example, try the free NVDA screen reader.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The accessibility of a site, or a lack of it, is revealed fairly quickly when using a screen reader. For example, the user might experience problems in using and filling out different forms if the operations do not use semantically correct HTML elements or the elements are incorrectly named.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Website accessibility can be improved with a few simple measures","nodeType":"text"}],"nodeType":"heading-4"},{"data":{},"content":[{"data":{},"marks":[],"value":"The internet was designed to be accessible from the outset, and interactive elements such as hyperlinks, buttons, or input content have always been specified in the code. It's worth remembering to use them, that is, to refer to elements such as buttons with the HTML element that belongs to them. Using the right elements also makes the code easier to read.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"ARIA attributes can be used to improve, for example, instructions related to site components (aria-describedby) or to instruct a screen reader to actively read aloud what is happening. These can be designed, for example, in connection with the download of content or the submission of a form (aria live regions), in which case the user knows that the operation is in progress or that the selection is made.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Among developer tools, for example, VScode is good in terms of accessibility because it can fill in ARIA attributes automatically, which speeds up and makes it easier to use them in development work.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Tools","nodeType":"text"}],"nodeType":"heading-4"},{"data":{},"content":[{"data":{},"marks":[],"value":"There are good tools for improving and developing accessibility, and some of these have already been covered here. In addition to these, the NoCoffee plug-in for Google Chrome, for example, helps to illustrate various visual challenges, making it easy to work on your own page design from this perspective as well. Chrome Vox is another screen reader, available for Google Chrome, that allows you to consume web content even if you can't read it yourself.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"There are a lot of tools and information on web design out there that can help you take accessibility issues into account.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"italic"}],"value":"Nitor has been providing accessible services for a long time. The most well-known examples of these are Osuuspankki's OP Saavutettava online bank service and Palvelukartta, the Helsinki Metropolitan Area Service Map. 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The company is debt-free and has held the highest AAA credit rating for 12 years in a row.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The decidedly low-hierarchy company renewed its leadership during the winter of 2020 when one of its founders and the COO ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Olli Auvinen","nodeType":"text"},{"data":{},"marks":[],"value":" took the reins as the CEO. ","nodeType":"text"},{"data":{},"marks":[{"type":"bold"}],"value":"Matti Vilmi","nodeType":"text"},{"data":{},"marks":[],"value":", the previous CEO since the founding of the company in 2007, will continue as a Senior Advisor, taking charge of coaching the next generation of Nitor’s leadership.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"“We had a successful year in 2019, and our clientele and financial position continued to strengthen. This year looks promising as well, despite the exceptional circumstances. There is a demand for sustainable digital development, now more than ever, as digitalization is accelerating at an increasing pace. Our revenue has continued to grow by 20 % during 2020,” Olli Auvinen says.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Nitor has expanded its offering during recent years. Along with developing and designing digital services, the demand for data driven operations and analytics, and Lean-Agile transformation consulting services has increased among its clientele. Nitor has responded to customer demand by constantly developing its services and for example, launching a 24-hour DevOps service.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"The company develops its operating models on a broader scale too. 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